Client Development Specialist

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.

The Client Development Specialist is a member of the Client and Business Development Group, and reports to the Director, Client and Business Development. As a Client Development Specialist, you will be responsible for operational and strategic support across a wide range of initiatives, including business development planning, client relationship management, events, and client pursuits while supporting lawyers and practice groups.

This job posting is for an existing vacancy.

Major Responsibilities

• Supports lawyers with day-to-day business development activities, helping ensure initiatives are executed smoothly and efficiently
• Conducts research and gathers market intelligence to support client outreach, pitches, and international business development efforts
• Prepares, organizes, and maintains marketing and business development materials to keep information accurate, up to date, and easily accessible
• Assists in developing business plans by identifying target clients, analyzing competitors, and spotting new growth opportunities
• Uses CRM systems to track client interactions, maintain client records, and generate insightful reports and dashboards
• Supports client onboarding processes and helps monitor ongoing client relationships to enhance engagement and satisfaction
• Helps plan and execute client-facing events such as seminars, webinars, and conferences, including logistics, materials, and follow-ups
• Assists with drafting RFPs, proposals, and other client-facing documents to support business development and client acquisition
• Contributes to submissions for legal directories, rankings, and awards to strengthen the firm’s external profile and visibility
• Prepares regular reports and summaries (e.g., monthly and quarterly updates) to track business development performance and support leadership decision-making

Position Requirements

Education and Experience

The position requires a university degree in marketing and/or communications, combined with five to seven years of experience in marketing or business development within a professional services firm. An equivalent combination of education, training, and relevant experience may be acceptable. Knowledge and Skills

• Demonstrates strong strategic thinking and analytical skills, with the ability to develop creative, collaborative solutions to support business development initiatives
• Effectively manages multiple priorities, meets deadlines, and takes accountability for delivering high-quality work
• Maintains a high level of organization, strong attention to detail, and a client-focused approach in all tasks
• Communicates clearly and professionally, both verbally and in writing, and works confidently both independently and within a team
• Shows strong proficiency in Microsoft 365 applications, including Excel, PowerPoint, and Outlook, with experience in AI tools and CRM systems considered an asset
• Possesses a solid understanding of professional services environments and stays current on market trends, competitors, and emerging technologies
• Demonstrates flexibility with work hours and is willing to work additional time when required

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Compensation The range of expected compensation for this position is $70,000 - $85,000 annually. Compensation offered will be based on a variety of factors including job-related knowledge, education, skills and experience.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

Please note that we use artificial intelligence to screen, assess or select applicants for the position.

No agencies or phone calls/emails please.

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