Lead, Digital Experience Delivery

Please note this role will work in a hybrid environment. The successful candidate will be working a mixture of on-site and off-site work to meet the needs of our organization. Currently, employees are expected to have an in-person presence for at least 40% of their work time.

Job posting ID: 8736

Employment status: Regular full-time
Position's anticipated start date: 2026-06-30

Salary/Rate of pay: $86,400 - $101,700

Application deadline: 2026-05-27

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular full-time Lead, Digital Experience Delivery to join our dynamic Integrated Marketing team.

Reporting to the Manager, Digital Experience Delivery, the Lead, Digital Experience Delivery is responsible for leading the end-to-end execution of digital experience initiatives across Canadian Blood Services’ public-facing digital channels, translating approved strategies and product requirements into high-quality digital experiences.

The role focuses on operationalizing initiatives ranging from campaign-driven experiences to product and feature enhancements, ensuring work is effectively structured, coordinated and delivered across cross-functional teams. The Lead defines how initiatives move from concept to launch, establishing appropriate delivery approaches, sequencing, and coordination across Product, UX, Content, Development, Marketing, Analytics and external partners.

Working as a connector between strategy and execution, the role translates requirements into actionable delivery plans, identifies gaps or dependencies, and ensures all components are in place for successful implementation. The role is accountable for driving progress across multiple concurrent initiatives, proactively managing risks, removing blockers, and maintaining stakeholder alignment.

Formula for success

• Leveraging your strategic and creative skills, you will drive successful delivery of digital experience initiatives across public-facing channels by aligning execution with strategic objectives, orchestrating cross-functional inputs, and ensuring high-quality, end-to-end outcomes that enhance user experience and business impact.
• Drawing from your collaborative experience, you will partner with cross-functional teams and external partners to coordinate delivery across multiple initiatives, fostering alignment on priorities and timelines while collectively identifying and resolving risks and dependencies to achieve shared, high-impact outcomes.
• You will facilitate collaborative planning and delivery by supporting teams in developing clear plans, establishing effective communication and governance practices, and navigating risks, dependencies, and changes to enable aligned and successful outcomes.
• Utilizing your digital experience, you will ensure digital solutions meet quality, UX, accessibility, and platform standards by validating feasibility and alignment with user and business needs, while enabling performance tracking through analytics and measurement.
• You will drive continuous improvement and scalable delivery practices while fostering a collaborative, adaptable, and high-performing team environment.
  

Desired education and skills

• Completion of post-secondary education in a relevant discipline from a recognized academic institution, preferably in Digital Media, Product, Technology, Marketing, Business or related field.
• Minimum 5 years' experience delivering initiatives within complex, cross-functional environments, with direct involvement in taking work from defined requirements through to launch.
• Proven experience using project management and collaboration tools (e.g. Monday.com, Basecamp, or similar) to manage workflows, track progress, and drive delivery across cross-functional teams.
• Strong understanding of how digital experiences are delivered across platforms (e.g. web, mobile, CMS-driven environments), including the interplay between UX, content, development and analytics.
• Experience leading or owning the execution of digital experience or product initiatives (e.g., websites, landing pages, authenticated experiences, mobile applications or digital features), including coordinating delivery across multiple teams.
• Experience working across disciplines such as EX/Design, content, development, analytics and/or marketing within digital environments.
• Experience working with external vendors or agency partners, including coordinating deliverables, timelines and quality of output.
• Experience working within agile, waterfall or hybrid delivery environments.
• Strong ability to translate defined requirements into structured, actionable delivery plans, including identifying dependencies, sequencing work and clarifying ownership across teams.
• Demonstrated ability to drive execution across cross-functional teams, proactively following up on deliverables, resolving blockers and maintaining momentum across multiple concurrent initiatives.
• Strong problem-solving skills, with the ability to identify gaps, inconsistencies or missing components in requirements or deliverables and take action to address them.
• Strong stakeholder communication skills, with the ability to clearly articulate delivery plans, risks, dependencies and trade-offs to both technical and non-technical audiences.

What we offer you

• 4 weeks' vacation.
• Annual performance award up to 6%].
• Comprehensive group health, dental and vision benefits for you and your family.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• This role will work in a hybrid environment with requirements to be onsite at Canadian Blood Services location 40% of the time/days of the week.
• Shift/hours - Monday to Friday, 37.5 hours per week, 7.5 hours per day.
• Travel requirements - travel will be required.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

#LI-HYBRID