Bilingual Customer Service Representative – National Loyalty Program

Are you a confident communicator who thrives in a high-energy environment? We are seeking three (3) Bilingual Customer Service Representatives to join a brand-new department within a premier national loyalty program. This is a 100% remote opportunity to support members across Canada from the comfort of your home.


Salary: $20/hour + bonus performance

Full-Time: 40 hours per week (5 working days, 2 days off).

Shift Structure: 8-hour shifts (includes a 30-minute lunch and two 15-minute breaks).

Availability: Rotational shifts scheduled between Monday–Friday (8 AM – 10 PM EST) and Saturday (8 AM – 7 PM EST).

Days Off: Sunday is a fixed day off. The second day off is rotational.

Start Date: June
Contract with a strong path to permanency.
Location: Remote (Work from anywhere in Canada).

Advantages
Why Join Us?

Work from anywhere in Canada – Enjoy the flexibility of a remote role.

Competitive Pay & Growth – $20/hour, with potential increase after 6 months (performance-based)

Bonus Opportunities – Earn additional rewards based on quality, call handling, and performance.

Recognition Program – Earn points and exchange them for gift cards or credits.

Career Advancement – Gain permanent status and unlock opportunities for promotion & training on other programs.

Full Benefits (Upon Permanent Status) – 100% employer-paid health care, EAP, pension plan, paid holidays (including your birthday!), vacation, and additional care days.

Responsibilities
This is a high-volume inbound environment where you will handle an average of 50–60 calls per day. While you will support all of Canada, approximately 50% of interactions will be in French.

Order Management: Process new redemption orders and coordinate replacements for damaged or lost items.

Account Advocacy: Assist members with loyalty point balances, site navigation, and fraud concerns.

Problem Solving: Navigate internal channels to ensure complex inquiries are resolved "right the first time."

Documentation: Maintain precise records of all customer interactions within the CRM.

Qualifications
Fluent in both French and English. You must be comfortable handling a high volume of French-speaking callers.

You enjoy staying busy and have experience managing a high daily call flow (previous loyalty/rewards experience is a plus).

A "digital native" capable of navigating MS Teams, Outlook, and Excel while managing specialized call center software.

You don’t just take orders; you solve puzzles. Whether it’s placing new orders or coordinating replacements, you take pride in getting it right the first time.

You are open to coaching and eager to use feedback to level up your career toward permanent status.

Technical Readiness: You have a reliable personal PC/laptop available for use during your first week of onboarding and training.

To ensure seamless service, a high-speed, hard-wired (Ethernet) connection is mandatory (Wi-Fi is not permitted).

Summary
This is more than just a job, it’s an opportunity to grow, help others, and be part of an amazing team, all while enjoying the benefits of working as a Loyalty Agent helping customers with their redemptions.

Let's celebrate your next career move!

Bilingual Customer Service Representative – National Loyalty Program
Location: Remote

tahina.renord@randstad.ca


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.