Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
43,600 - 53,200Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
5%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
We’re looking for a Customer Service Representative, Property Claims to join our growing team!
What you’ll do here:
Be a subject matter expert on our property policies, products, services, and initiatives.
Answer calls in a professional manner to take care of our insureds.
Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making decisions to move requests forward.
Handle emergency situations in a courteous and respectful manner.
Recommend our business partners to our clients (emergency service/contractor).
Accurately and clearly document files to reflect conversations and actions taken on claims.
Ensure that daily call center metrics are met while taking a high volume of inbound calls.
Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
Execute multiple tasks aligning with changing priorities and time-sensitive deadlines.
This is a fast-evolving environment, and other ad hoc duties could be assigned to you.
What you bring to the table:
Bachelor's degree or insurance training or equivalent training or experience.
At least 6 months experience in a call center environment.
Insurance experience is considered an asset.
Passionate about customer service.
Self-motivated, resourceful, and resilient to overcome various situations is essential.
Superior organizational skills and agility to navigate an environment where you must think on your feet.
Comfortable with technology and computer systems
Excellent communication skills in English.
Living the Intact Values: Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vital.
Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidays.
No Canadian work experience required however must be eligible to work in Canada.
Bilingual in French is considered an Asset!
This role is eligible for employee referral bonus. #myReferrals1000
#LI-Hybrid
Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.Customer Service Representative - Property Claims • Ajax, Ontario, CAN
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