Head of Aftersales — Canada

The Opportunity

As Head of Aftersales, you will own the full spectrum of after-sales operations across Canada — from parts logistics and technical support to warranty management, service network development, and customer experience. You won't just be managing a function; you'll be architecting a world-class aftersales ecosystem that supports Geely Auto's dealer and distributor network and ensures every Geely Auto owner in Canada feels the premium difference.

This is a high-impact, high-visibility role that reports directly to senior leadership and plays a critical part in Geely Auto Canada's growth story.

What You'll Do

🔩 Parts & Logistics Management

• Ensure optimal parts inventory levels at Regional Distribution Centers (RDCs) to meet repair turnaround demands and minimize customer downtime.
• Drive financial performance for parts sales and aftermarket profitability in the Canadian market.
• Oversee parts sourcing and procurement strategy across both direct and third-party supply channels.

🔧 Technical Support

• Lead technical repair management across the Canadian dealer and distributor network.
• Design and implement a scalable regional technical support framework that elevates service capability and diagnostic quality.

📋 Warranty & Claims Management

• Manage end-to-end warranty claim processes for dealers and distributors in Canada.
• Build and maintain a robust, transparent regional warranty claims system that instills confidence in both customers and partners.

✅ Quality Management

• Monitor post-sale quality trends across all vehicle models; generate data-driven insights to fuel continuous improvement.
• Develop and execute a regional quality management framework aligned with Geely Auto's global standards.

🎓 Training & Development

• Design and manage comprehensive training programs — technical, operational, and leadership — for aftersales staff at dealer and distributor locations.
• Build a regional training infrastructure that drives consistent service excellence and empowers front-line teams.

🏪 Service Network Management

• Oversee dealer and distributor performance, ensuring service standards meet Geely Auto's premium brand expectations.
• Develop and roll out a service network management system that delivers a consistently exceptional ownership experience across Canada.

⭐ Customer Satisfaction & Complaint Resolution

• Champion customer satisfaction across the aftersales journey — owning KPIs, resolution processes, and escalation management.
• Establish regional benchmarks and monitoring systems to proactively identify and address service gaps before they impact the customer.

💰 Budget & Cost Control

• Own the aftersales departmental budget; drive cost-efficiency without compromising on service quality or team effectiveness.

👥 Team Leadership & Development

• Hire, develop, and inspire a high-performing aftersales team as Geely Auto Canada scales.
• Champion a culture of ownership, accountability, and continuous growth — attracting and retaining top talent in a competitive market.

What You Bring

• Bachelor's degree in Business Administration, Engineering, or a related discipline (MBA or Master's degree is a strong asset).
• 8+ years of progressive experience in aftersales service management, ideally within the automotive industry.
• Demonstrated track record of managing parts logistics, technical support, warranty claims, and quality assurance in international or multi-market environments.
• Deep knowledge of dealer/distributor management, customer satisfaction metrics, and service network optimization.
• Exceptional leadership and communication skills — you know how to build trust, align cross-functional teams, and drive results across cultures.
• Fluency in English is essential; proficiency in Chinese, French, or other languages relevant to the Canadian market is a meaningful plus.
• Comfortable with domestic and international travel as needed.

Equal Opportunity Statement

Geely Auto is proud to be an equal opportunity employer. We are committed to building an inclusive workplace that welcomes talent regardless of race, gender, age, sexual orientation, disability, national origin, or any other characteristic protected under applicable law. We believe diverse teams build better products and deliver better experiences — for our people and our customers.

Ready to reimagine the premium EV ownership experience in Canada? We'd love to hear from you.

Apply now or reach out directly — let's build something extraordinary together. ⚡