Concierge - ROQ City

Job Description

The Concierge is the face of the community and the primary point of contact for residents and guests. This role is responsible for delivering professional, responsive, and hospitality-driven experience while supporting the day-to-day operations of the property.

The Concierge builds strong resident relationships, anticipates needs where possible, and ensures service is delivered with consistency, discretion, and care. While the role incorporates elevated service standards, it operates within a structured residential model and collaborates closely with property management and service teams to ensure seamless execution.

We are hiring for four Concierge openings through this posting.

Our ROQ City community is located in downtown Toronto, within the Garden District and Corktown area.

Essential Duties and Responsibilities:

Resident Experience & Service Delivery

• Act as the first point of contact for residents and guests, providing a warm, professional, and welcoming presence at all times.
• Respond promptly and effectively to resident inquiries, requests, concerns, and complaints across all channels (in-person, phone, email, resident apps).
• Deliver service in alignment with company standards, demonstrating professionalism, discretion, and attention to detail.
• Maintain awareness of resident preferences where appropriate to support a more personalized experience.
• Support resident communications by directing requests to appropriate teams and ensuring follow-up and resolution.

Concierge Services & Resident Support

• Coordinate and support resident service requests related to daily living (e.g., reservations, local information, service referrals) on a request basis.
• Maintain strong knowledge of the local neighborhood, amenities, and services to assist residents effectively.
• Assist with coordinating community initiatives and resident engagement activities in collaboration with site teams.
• Support parcel management, delivery handling, and resident notifications in accordance with established procedures.

Building Operations & Coordination

• Coordinate and support resident move-ins and move-outs, including communication, elevator bookings, and access coordination.
• Liaise with maintenance, property management, and service teams to ensure timely resolution of operational issues.
• Maintain accurate logs for resident interactions, deliveries, access control, and service requests.
• Support the use and accuracy of property management systems and resident communication platforms.

Security, Access & Safety

• Serve as a secure and controlled point of access to the building, ensuring all visitors and vendors are properly logged and authorized.
• Monitor building systems, including CCTV and access control, and report any irregularities.
• Support key and fob management processes in accordance with established controls and auditing procedures.
• Maintain vigilance of the property and escalate safety, security, or operational concerns promptly.
• Ensure compliance with Health & Safety procedures and reporting requirements.

Professional Conduct & Brand Standards

• Present a polished, professional appearance in accordance with company standards and uniform guidelines.
• Maintain a calm, composed, and service-oriented demeanor in all situations, including high-volume or high-pressure environments.
• Uphold the organization’s values, service standards, and commitment to resident experience.
• Protect resident privacy and confidentiality at all times.

Qualifications:

• Strong interpersonal and communication skills with the ability to build positive relationships.
• Professional, dependable, and highly organized with strong attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High level of discretion and sound judgment.
• Comfortable using technology, including Microsoft Office and property management systems.

Minimum Requirements:

• Flexible availability required, including day, overnight, evenings, weekends, holidays, and rotating shifts.
• Minimum 2 years of experience in hospitality, customer service, or multi-residential environments.

Preferred Attributes:

• Experience in residential, hotel, or luxury service environments.
• Familiarity with resident apps, parcel systems, and property management platforms (e.g., Yardi).
• Knowledge of the local area, services, and amenities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$43,890.00 - $65,830.00

This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 7%

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.