Leasing Consultant - ROQ City

Job Description

The Leasing Consultant plays an important role in shaping the first impression of the community and helping future residents find a home that fits their needs. They are highly people-focused, combining sales, service, and relationship-building to create a welcoming, informative, and engaging leasing experience.

The Leasing Consultant is an integral part of the on-site team who helps bring the community to life by showcasing suites, amenities, and services in a way that is thoughtful and tailored to each prospective resident. They are polished, proactive, and comfortable balancing a warm customer experience with leasing goals, follow-through, and attention to detail.

ROQ City is located in Toronto's Moss Park neighbourhood at Richmond, Ontario and Queen Streets, with direct access to the Queen Streetcar and nearby bike routes. The property is close to Corktown, the Garden District, the Distillery District and St. Lawrence Market, with easy access to the downtown core.

Essential Duties and Responsibilities:

Leasing & Customer Experience

• Respond to inquiries in a professional and timely manner, building rapport and understanding each prospective resident’s needs, preferences, and leasing requirements.

• Schedule and conduct property, amenity, and suite tours, presenting features, pricing, availability, and community services in a clear and engaging way.

• Follow up with prospective residents and guide them through the application and leasing process to support conversion.

• Build and maintain relationships with current residents, respond to resident inquiries, and partner with the site team on renewal and retention initiatives.

• Support lease discussions, promote resident referral programs, and maintain current knowledge of suite availability, layouts, pricing, amenities, and community features.

Community Presentation & Market Insight

• Monitor the leasing path, common areas, model suites, and available suites to ensure they are clean, presentable, and aligned with property standards.

• Inspect upcoming suite availabilities prior to showings and communicate any deficiencies, maintenance concerns, or property issues requiring attention.

• Review advertisements for photography, content quality, and pricing accuracy.

• Conduct market surveys and stay informed on market conditions, competitor activity, pricing, and the broader competitive landscape.

• Monitor leasing activity and reporting to understand traffic, conversion, performance trends, and opportunities for improvement.

Leasing Administration & Reporting

• Enter accurate and complete prospect and applicant information into the leasing system.

• Support move-in and move-out coordination, including elevator reservations, suite inspections, related documentation, and orientation where possible.

• Assist with marketing and leasing reports, including market rents, competitive activity, planned developments, and resident activity.

• Recommend ideas to improve leasing processes, customer experience, and overall performance.

• Complete other duties related to leasing, administration, and resident support as assigned.

Qualifications:

• Excellent communication and interpersonal skills, with the ability to build rapport quickly.

• Service-oriented approach with a polished, professional presence.

• High attention to detail and ability to follow through on multiple priorities.

• Proactive, self-motivated, and comfortable taking initiative.

• Comfortable working in a fast-paced, customer-facing environment.

• Ability to work effectively with a diverse group of people while demonstrating cultural awareness and professionalism.

• Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.

Minimum Requirements:

• Minimum 2 years of sales, leasing, hospitality, or customer service experience.

• Availability to work a flexible schedule, including evenings and weekends as required.

Preferred Attributes:

• Experience in residential leasing, property management, hospitality, or a related customer-facing environment.

• Experience with Yardi or another property management/leasing system.

• High school diploma or equivalent.

• Interest in real estate, resident experience, and community building.

• Ability to understand market trends, competitor activity, and customer needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$47,180.00 - $62,540.00

This position is eligible for an attractive benefits and wellness package and an incentive opportunity of: 50%

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com. Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.

#TriconLiving