Talent.com
Mercor
Information Technology Support SpecialistMercor • Toronto, Ontario, Canada
Information Technology Support Specialist

Information Technology Support Specialist

Mercor • Toronto, Ontario, Canada
18 days ago
Salary
CA$50.00 hourly
Job type
  • Full-time
Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco our investors include Benchmark General Catalyst Peter Thiel Adam DAngelo Larry Summers and Jack Dorsey.

Position: IT Support Expert
Type: Contract
Compensation: $50$70/hour
Location: Remote

Role Responsibilities

  • Build long-horizon IT tasks with deterministic rubrics to evaluate agent performance.
  • Develop scenarios in Helpdesk with tickets having known resolutions and diagnostic steps.
  • Create Identity and Access scenarios for provisioning with defined role-based outcomes and SSO/MFA issues.
  • Design Endpoint and SaaS scenarios for device setup and license management against specified targets.
  • Work independently and asynchronously to meet deadlines and improve task quality.
  • Collaborate to ensure tasks have checkable answers without subjective judgment.

Qualifications

Must-Have

  • 2 years in IT support helpdesk or sysadmin.
  • Expertise in identity and access (Okta Active Directory Entra ID) endpoint management (Jamf Intune) M365 or Google Workspace admin ticketing ops (Jira ServiceNow).
  • Comfortable with IT artifacts: tickets runbooks access-change requests incident write-ups.
  • Clear written communication; can articulate reasoning and encode it into deterministic rubrics.

Preferred

  • CompTIA ITIL or equivalent certifications.

Compensation & Legal

  • Hourly contractor Paid weekly via Stripe Connect

Application Process (Takes 2030 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information please check:
  • For any help or support reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.


Employment Type : Full Time
Experience: years
Vacancy: 1
Create a job alert for this search

Information Technology Support Specialist • Toronto, Ontario, Canada

Similar jobs

Information Technology Support Specialist

Next Match AIToronto, ON, CA
Full-time

We’re building a pool of IT Support Specialists (L1–L2) for our Toronto-based team.This internal position supports our next‑generation AI products.Provide L1–L2 technical support via phone, email, ... Show more

 • Promoted

Information Technology Security Specialist

Alquemy Search & ConsultingToronto, Ontario, Canada
Full-time

Senior Security Tool Deployment Consultant.Position Overview We are seeking two.Senior Infrastructure Security Specialists.This is an execution-focused role centered on the validation, testing, con... Show more

 • Promoted

Information Technology Support Specialist

Red Oak TechnologiesToronto, ON, CA
Full-time

Position: On site 5 days a week in Toronto, Canada.Required Skills: Powershell, Python.We are looking for a customer-oriented IT Support Specialist to join our growing IT team.In this role, you wil... Show more

 • Promoted

information technology (IT) support technician

Hi-Quality PackagingToronto
Full-time

On site: Work must be completed at the physical location.There is no option to work remotely.Give access to computer networks.Report on the performance of computer systems and networks.Respond to u... Show more

 • Promoted

Information Technology (IT)

NutricanineRichmond Hill
Full-time

Full-Time | On-Site (5 Days/Week).West Beaver Creek Rd Unit 8, Richmond Hill, ON L4B 1K6.At NutriCanine, we’re on a mission to help dogs live longer, healthier, happier lives through freshly prepar... Show more

 • Promoted

Information Technology (It) Support Analyst - C$65,000 - C$80,000 A Year

Sphere Global Business ServicesToronto, Canada
Full-time

Provides IT support, troubleshoots issues, manages networks, and trains users.Sets up equipment and offers customer service. Show more

 • Promoted

Senior Information Technology Specialist

AfterShipToronto, ON, CA
Full-time

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape.Founded in 2012, AfterShip is a post‑purchase SaaS company on a mission to build the world’s leadi... Show more

 • Promoted

Information Technology Manager - $90,000 - $120,000 A Year

Professional StaffingToronto, Canada
Full-time

Manage IT infrastructure, security, and support for a FinTech firm.Responsibilities include ensuring uptime, onboarding, and automation. Show more

 • Promoted

Information Systems Support At Vha

VHAToronto, Canada
Full-time

Advance your expertise in information systems at VHA Home HealthCare as an Information Systems Technical Specialist.This position is perfect for students eager to gain experience in health care tec... Show more

 • Promoted

Specialist in Building Technology Support

Primaris REITToronto, ON, CA
Full-time

Become a Specialist in Building Technology Support at Primaris, where operational efficiency meets technology management.This hands-on role focuses on user support and maintaining building systems.... Show more

 • Promoted

Information Technology Asset Manager

IFG - International Financial GroupToronto, Ontario, Canada
Full-time

Processor Specialist / IT Asset Specialist.Toronto, ON (100% Onsite - 5 Days/Week).We are looking for a Processor Specialist / IT Asset Specialist to support Finance Operations and IT Asset Managem... Show more

 • Promoted

Player Support Specialist - Bring It On

Bring It Onmarkham, on, ca
Full-time

Bring It On is creating the next generation of skill games.We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the g... Show more

 • Promoted

Information Technology Services Specialist

Marberg StaffingToronto, ON, CA
Temporary

Provincial government agency client, downtown Toronto.This role provides a strong foundation for growth within IT Service Management, Asset Management, or broader IT roles, and provides exposure to... Show more

 • Promoted

Information Technology Support Technician

Insight GlobalToronto, ON, CA
Full-time

Strong understanding of third party applications (Adobe, Box or other design software).Strong understanding and hands-on experience with Microsoft Office suite; great organization skills, able to p... Show more

 • Promoted

Senior Information Technology Account Manager - $60,000 A Year

Hays Recruitment CanadaToronto, Canada
Full-time

IT Account Manager responsible for client communications, sales, and ensuring project profitability, with a focus on building relationships and meeting quality standards. Show more

 • Promoted

Senior Information Technology Account Manager - $60,000 A Year

Hays RecruitmentToronto, Canada
Full-time

IT Account Manager responsible for client communications, sales, and ensuring profitability while building strong relationships and meeting client expectations. Show more

 • Promoted

Information Technology - IT Service Specialist

AritziaToronto, ON, CA
Full-time

Information Technology - IT Service Specialist page is loaded## Information Technology - IT Service Specialistlocations: Support Office (Toronto)time type: Full timeposted on: Posted Todayjob... Show more

 • Promoted

Technical Support Specialist I - Healthcare IT

ConnexallToronto, ON, CA
Full-time

A leading health technology firm in Canada is seeking a Technical Support Specialist I to provide customer support for its integrated communication platform.The ideal candidate will possess strong ... Show more

 • Promoted

Information Technology - It Service Specialist

AritziaToronto, Canada
Full-time

Information Technology - IT Service Specialist page is loaded## Information Technology - IT Service Specialistlocations:Support Office (Toronto)time type:Full timeposted on:Posted Todayjob requisit... Show more

 • Promoted

Specialist In Building Technology Support

Primaris REITToronto, Canada
Full-time

Become a Specialist in Building Technology Support at Primaris, where operational efficiency meets technology management.This hands-on role focuses on user support and maintaining building systems.... Show more