Talent.com
Marsh McLennan
Senior Manager, IT SupportMarsh McLennan • Toronto, Ontario, Canada
Senior Manager, IT Support

Senior Manager, IT Support

Marsh McLennan • Toronto, Ontario, Canada
14 days ago
Salary
CA$132.00 daily
Job type
  • Full-time
Job description

Company:

Marsh Corporate

Description:

We are seeking a talented individual to join our IT Support Services team at Marsh. This role will be based in Toronto ON.

Senior Manager IT Support

We will count on you to:

  • Lead and manage the regional IT/Technical Support organization owning day-to-day operations vendor relationships and multi-channel support (on-site phone chat email virtual proactive outreach) to meet business needs.

  • Build and maintain strong stakeholder engagementmeeting regularly with office leadership and regional partners escalating strategic issues and representing the team in regional and global projects.

  • Drive incident and service request resolution during major incidents coordinate cross-functional remediation and use the corporate incident management system to improve response times and customer satisfaction.

  • Own regional budgeting P&L variance analysis approvals within budget and local projects (moves acquisitions compliance reviews) to deliver cost-effective resilient services.

What you need to have:

  • Proven experience managing technical support or IT operations teams (including outsourced/vendor teams) within a regional or multi-site environment.

  • Strong stakeholder and vendor management skills with a track record of escalating appropriately and resolving high-impact incidents.

  • Solid financial acumenexperience with regional budgets expense forecasting and spend approvals.

  • Excellent people leadership skills: coaching performance management conducting 1:1s and developing high-performing teams within defined HR frameworks.

What makes you stand out:

  • Experience with agile support workflows and multi-channel service delivery models across lines of business.

  • Familiarity with regulatory compliance business continuity requirements and IT industry best practices for risk reduction.

  • Background in driving process improvements change initiatives and participating in national/global projects.

  • Willingness to travel as required and a demonstrated commitment to diversity inclusion and positive customer relations.

Why join our team:

  • We help you be your best through professional development opportunities interesting work and supportive leaders.

  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.

  • Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $27 billion and more than 95000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information visit or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable accordance with the Accessibility for Ontarians with Disabilities Act 2005 Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individuals particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact

Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

The applicable base salary range for this role is $88600 to $132900.

The base pay offered will be determined on factors such as experience skills training location certifications education and any applicable minimum wage requirements. Decisions will be determined on a case-by-case addition to the base salary this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits tuition assistance retirement programs as well as employee assistance programs.

This is a Replacement position.


Required Experience:

Senior Manager


Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 88600 - 132900
Create a job alert for this search

Senior Manager, IT Support • Toronto, Ontario, Canada

Similar jobs

Senior Manager, IT Support

Stryker CorporationToronto, ON, CA
Full-time

We are seeking a talented individual to join our IT Support Services team at Marsh.This role will be based in Toronto, ON.Lead and manage the regional IT/Technical Support organization, owning day-... Show more

 • Promoted

Senior Manager, Desktop Support & IT Services

Blue Ant MediaToronto
Full-time

A leading media company in Toronto is seeking a Senior Manager, Desktop Support to oversee and enhance the end-user support function.This hybrid role requires managing daily desktop support operati... Show more

 • Promoted

Senior IT Project Manager – M&A / IAM / Microsoft 365 - markham

Systematixmarkham, on, ca
Full-time

We are Systematix and we are looking for a.Mergers & Acquisitions initiatives.Our client, a global enterprise organization, is seeking a Senior IT Project Manager to support a large-scale Mergers &... Show more

 • Promoted • New!

Senior Service Delivery Manager

Connor, Clark & Lunn Financial Group (CC&L)Toronto, ON, CA
Full-time

Senior Service Delivery Manager – Information Technology.Connor, Clark & Lunn Financial Group Ltd.We are looking for a Senior Service Delivery Manager (IT) for an existing vacancy in our IT departm... Show more

 • Promoted

Senior Manager, IT Support

SwoonToronto, Ontario, Canada
Full-time

Hybrid (4 days/week in office) What You’ll Do.Lead & Oversee Platform Operations.Ensure Oracle AML batches run smoothly, SLAs are met, and issues are quickly resolved.Drive automation of manual tas... Show more

 • Promoted

Senior Manager, It - $120,100 A Year

Kraft HeinzToronto, Canada
Full-time

Manages IT infrastructure security, including firewalls and intrusion systems.Develops security strategies and collaborates with teams. Show more

 • Promoted

Senior Manager, Corporate It - C$160,000 - C$165,000 A Year

Qu Data CentresToronto, Canada
Full-time

The Senior IT Manager will oversee internal IT systems, infrastructure, and security, ensuring technology enables business efficiency and supports growth. Show more

 • Promoted

Senior Manager, IT Hardware Assets

ScotiabankToronto, ON, CA
Full-time

Elevate hardware asset strategies as a Senior Manager at Scotiabank in Toronto, Ontario.This role emphasizes client relationships and optimizes asset management processes through governance.In this... Show more

 • Promoted

Lead Delivery Manager for IT Services

Compugen IncToronto, ON, CA
Full-time

Shape client experiences as a Senior Delivery Manager leading IT service initiatives.Drive operational efficiency and strategic service delivery in a hybrid work setup.In this pivotal role, you wil... Show more

 • Promoted

Senior IT Project Manager

CST SavingsGreater Toronto Area, Canada, Canada
Full-time

Flexible Work Location Arrangements Available.Ready to make an impact? Join CST as our Senior IT Project Manager!.We’re the creators of Education Savings Plans in Canada.Our founders pioneered a mo... Show more

 • Promoted

Senior IT Support Specialist (SysAdmin)

GamblingCareers.comToronto, ON, CA
Full-time

We are currently seeking an experienced and proactive Senior IT Support Specialist to join our dynamic IT team.In this role, you will provide high-quality support to end users, including VIPs and s... Show more

 • Promoted

Senior Manager, IT & Systems

AXIATA DIGITAL ADVERTISING SDN BHDToronto, ON, CA
Full-time

If you’re excited about building systems that empower others to lead—and want to help shape Canada’s next generation of entrepreneurial, AI-ready talent for the future of work—we’d love to hear fro... Show more

 • Promoted

Senior Manager for IT Service Delivery

Connor, Clark & Lunn groupToronto, ON, CA
Full-time

Become a pivotal Senior Manager for IT Service Delivery, driving success at a leading Canadian asset manager.Engage in service excellence while working in a hybrid setup that balances in-office and... Show more

 • Promoted

Senior IT Delivery Lead — Hybrid, Toronto

Level19Toronto, ON, CA
Full-time

A technology partner for financial institutions is seeking a Senior Delivery Manager in Toronto to lead complex IT projects.The ideal candidate will have over 10 years of project delivery experienc... Show more

 • Promoted

Senior. Project Manager, IT

Staples CanadaRichmond Hill, York Region, CA
Full-time

The Senior Project Manager is accountable for the end-to-end delivery of complex projects, leveraging established methodologies and best practices.This role oversees all phases of the project lifec... Show more

 • Promoted

Senior Healthcare IT Service Delivery Manager

Orion Health groupToronto, ON, CA
Full-time

A healthcare technology firm in Toronto is seeking a Service Delivery Manager to oversee service delivery to clients in the healthcare sector.The role involves building strong client relationships,... Show more

 • Promoted

Senior Manager, IT Support

MarshToronto, ON, CA
Full-time

We are seeking a talented individual to join our IT Support Services team at Marsh.This role will be based in Toronto, ON.Lead and manage the regional IT/Technical Support organization, owning day-... Show more

 • Promoted

Senior Manager for IT Project Delivery and Client Partnerships

TD BankToronto, ON, CA
Full-time

Elevate technology solutions through strategic project management and partnership growth.Collaborate with various teams to ensure effective service delivery and alignment with business objectives i... Show more

 • Promoted

Sr. Manager, IT

EvergreenToronto, ON, CA
Full-time

Evergreen is seeking a Senior Manager, IT to join our team.We are a national non-profit transforming public spaces in our cities for the health of people and our planet.With over 30 years of champi... Show more

 • Promoted

Senior Manager, IT Infrastructure & Operations

ICESToronto, ON, CA
Full-time

Flexible remote work arrangements anywhere in Ontario.Employee Assistance Program and Dialogue Well Being Program.Generous vacation, float and caregiver days for all employees.Education Fund and De... Show more