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Customer Service RepresentativeProfessional Staffing • Etobicoke, ON, Canada
Customer Service Representative

Customer Service Representative

Professional Staffing • Etobicoke, ON, Canada
3 days ago
Job type
  • Full-time
Job description

Our client is a well-established manufacturing company with decades of industry experience, recognized for delivering high-quality products and exceptional customer service. We are seeking a Customer Service Professional to provide critical support to their sales and production teams.

The ideal candidate comes from a manufacturing environment, and strong proficiency with tools like Google Workspace, Excel, CRM, ERP, and pricing/quotation systems.


Key Responsibilities:

  • Act as the primary point of contact for customers, handling inquiries via phone and email.
  • Process orders accurately and efficiently, ensuring on-time delivery and customer satisfaction.
  • Collaborate with sales, production, and logistics teams to resolve issues and provide updates to customers.
  • Manage documentation related to customer accounts, orders, and shipments.
  • Proactively communicate with customers regarding product availability, lead times, and order status.
  • Support the sales team with quotes, product information, and after-sales service.
  • Handle customer complaints or concerns professionally, working toward timely resolution.
  • Contribute to process improvements to enhance customer experience and operational efficiency.


Qualifications & Experience:

  • Experience working for a manufacturing company is a MUST
  • Familiarity with CRM, pricing, and quotation systems.
  • Strong proficiency in Excel, Google Workspace, and general office software.


If this sounds like a fit, or if you’d like to explore the opportunity confidentially, feel free to message me directly, email me at sando.vincent@professionalstaffing.ca or apply directly here.


This position reflects a current vacancy with one of our clients. Our Recruiters combine their expertise and AI-enabled technology in the recruitment process

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Customer Service Representative • Etobicoke, ON, Canada

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