Claims Specialist

JOB DESCRIPTION

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Essential Duties & Responsibilities:

Performs a combination of duties in accordance with departmental guidelines:

• Manages complex investigations of claims, including coverage defenses, liability, and damages exposures. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses.
• Directs all types of investigative activity or litigation on claims and ensures adequate and timely reserves are set. Consults and collaborates with panel counsel regarding discovery and litigation strategy.
• Directs and may engage in the negotiation complex settlement packages to drive cost effective and timely settlements.
• Makes recommendations to and participates with senior management and business leaders in the development and implementation of claims policy and business strategy.
• Actively pursues and identifies ways to reduce inefficiencies in claims processes.
• Utilizes oral presentation and writing skills to escalate or efficiently communicate appropriate exposures to senior claims management and other internal business partners, as needed.
• Keeps current on provincial and national regulations and issues industry activity and trends. May represent company in industry trade groups or other important events involving external business partners and clients.
• Mentors and guides less experienced claims staff and other functional areas. Contributes to the development of claim training.
• Responsible for special claims projects and presentations.
• Assist with the development of policy language
• Attend regular underwriting account meetings with internal team, brokers, and insureds
• Conduct quarterly quality file reviews and assist with quality improvement plans
• Identifies trends in complex claims and settlement strategies and communicates with senior management.

May perform additional duties as assigned.

In all responsibilities and interactions, all employees are expected to adopt and align with CNA’s Winning Behaviours to be inclusive, externally focused, accountable, collaborative, innovative, and continuously learning.

Skills, Knowledge and Abilities

• High level of technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices, and procedures.
• Excellent communication, negotiation, and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
• Excellent analytical and problem-solving skills, with the ability to manage multiple projects.
• Ability to exercise independent judgment to effectively evaluate and manage ambiguous situations and issues as well as analyze, distill, and communicate important aspects of them succinctly.
• Creativity in resolving unique and challenging business problems.
• Ability to achieve results by taking a proactive long-term view of business goals and objectives.
• Knowledge of Microsoft Office Suite and other business-related software and company systems.
• Ability to embrace change and value diverse opinions and ideas.
• Effectively manages multiple projects.
• Ability to articulate complex claim facts, issues, and analyses in concise presentations to business partners and management as well as in internal reports.

Education and Experience

• Bachelor's degree and relevant claims experience with a minimum of 8-10 years of commercial property and casualty claims handling experience
• Professional designations preferred.

Our Total Rewards philosophy reflects our commitment to building a high-performing, inclusive culture where every team member is empowered to grow, contribute, and thrive. We value the unique strengths and perspectives each individual brings to our business, our clients, and our communities. The base salary range for this position is $110,000 to $135,000, complemented by a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional, and social wellbeing goals. Base salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. Please note that this posting is for an existing vacancy.

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.