Director, Operational Resilience

The Director, Operational Resilience is a key contributing member of the global Operational Risk & Resilience Management 2nd line of defense team and will be responsible to:

• Maintain and evolve Manulife’s Business Continuity Risk Standard KRIs and controls.
• Provide 2nd line Oversight and Challenge in evaluating risks related to business continuity and help to ensure we have adequate enterprise controls to mitigate them.
• Design processes and tools to support Business Continuity Risk identification and management.
• Research industry-related trends, regulations, events and best practices.

The Director will work with many teams across the business and functions to provide oversight and challenge on the identification and evaluation of the Business Continuity risks across the enterprise.

Position Responsibilities

• Under the direction of the AVP, the Director will help to develop and maintain the global Business Continuity Risk Management standard, controls, and related risk assessment, oversight and assurance processes.
• Participate in and provide oversight and effective challenge to the outputs of the first line of defence related to the Business Continuity Program, including BIAs, BCPs, and Testing.
• Build clear guidance, provide expert consultation, develop and deliver training and deliver high-quality insight.
• Support the standardization and automation strategy by designing and/or researching best practices for Business Continuity assessment processes and tools.
• Participate in the implementation and maintenance of the Business Continuity risk and control register.
• Advise on the investigation of material loss events (and related incidents) caused by Business Continuity disruptions to assess potential systemic weaknesses and ensure appropriate corrective action is taken.
• Consolidate and report on Key Risk Indicators and supporting metrics to support risk reporting at the enterprise and divisional levels.
• As a change agent, help lead the behavioral and cultural embedding of Business Continuity Risk Management and the Standard across Manulife.
• Participate in building an integrated view of Business Continuity risk exposures across the enterprise by collaborating with business and functions.
• Support the development of materials and presentations directed to both businesses and Senior Leadership.

Required Qualifications

• University Degree (Technology, Business, Risk Management, Auditing or related discipline)
• 5+ years of progressive experience in Business Continuity
• Hands‑on experience in developing Business Continuity risk management policies, standards and controls
• Direct experience with the implementation, execution and/or maintenance of a Business Continuity Risk Management program in a large and complex multinational financial institution
• Performed Business Continuity risk and control assessments, and performance assessments
• Track record in process improvement and process design
• Demonstrated leadership experience and ability to work independently
• Excellent communication skills (oral and written), including presentation skills and demonstrated ability to present at all organizational levels
• Innovative problem‑solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment
• Strong interpersonal skills, including demonstrated ability in applying sensitivity and professionalism when communicating across geographical and cultural boundaries
• Strong influence and negotiation skills; ability to achieve consensus in a decentralized/federated environment
• Results‑oriented with the ability to work independently and as part of a team, managing multiple priorities within tight deadlines
• Flexibility to accommodate global project schedules, which may include off‑hours conference calls and domestic and international travel that may be required
• Strong time management and organizational skills to manage multiple tasks and changing priorities
• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Preferred Qualifications

• Previous oversight and effective challenge (2nd line of defense) experience is preferred

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Location

Montreal, Quebec

Work Mode

Hybrid

Salary Range

$108,000.00 CAD - $158,000.00 CAD

Benefits

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

Equal Opportunity Employer

Manulife es un empleador que ofrece igualdad de oportunidades. En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

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