Global Head of Customer Identity & Access Management, IAM / Enterprise Security

Global Head of Customer Identity & Access Management, IAM / Enterprise Security

Requisition ID: 260523

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

The Role

The Global Head, CIAM Engineering & Operations is accountable for the end‑to‑end ownership of Customer Identity & Access Management (CIAM) platforms and services across the enterprise. This role leads the global engineering and operational teams to design, build, modernize, and operate secure, scalable, and resilient CIAM capabilities that protect customers, enable digital growth, and support business strategy across all regions and channels.

The incumbent drives the evolution of global CIAM services, advances modern engineering and operational practices, and partners closely with Technology, Security, Fraud, Risk, and Business leaders to deliver foundational and transformational customer protection capabilities at enterprise scale.

What You’ll Do

Global CIAM Platform Ownership

• Owns the full lifecycle and service accountability for global CIAM platforms, including strategy alignment with architecture, design, build, modernization, production operations, and continuous improvement for customer identity and authentication services.
• Accountable for platform availability, resiliency, performance, security posture, and operational excellence across web and mobile channels globally.
• Ensures CIAM services operate as enterprise‑grade platforms, meeting defined SLAs, SLOs, and regulatory obligations.

Engineering & Delivery Leadership

• Leads the end‑to‑end CIAM engineering function, spanning business analysis, engineering, QA, NFT, web/mobile development, onboarding, and release management.
• Develops and modernizes core CIAM capabilities, including authentication, authorization, MFA, risk‑based authentication, customer registration, identity lifecycle, and user administration services.

Operational Excellence & Production Support

• Owns production operations and support for CIAM platforms, including incident management, problem management, capacity planning, and operational readiness.
• Establishes and enforces run‑the‑platform disciplines, ensuring stable operations, predictable change, and rapid recovery from incidents.
• Partners with SRE, infrastructure, and operations teams to mature monitoring, alerting, runbooks, and operational automation.

Governance, Risk, and Enterprise Alignment

• In partnership with IAM Product and Architecture, provides enterprise governance and ensures CIAM solutions align with security standards, fraud controls, privacy requirements, and regulatory expectations.
• Serves as a key CIAM leader for risk management, audit, and regulatory engagements, ensuring findings are proactively mitigated and platforms are operated within risk appetite.
• Ensures clear ownership, decision rights, and accountability across CIAM initiatives and services.
• Works across functions and geographies to onboard and integrate global business channels onto CIAM platforms, ensuring consistent customer experience and security posture.
• Balances speed to market with control, enabling business growth while protecting customers and enterprise trust.
• Acts as a senior CIAM technology leader, influencing roadmaps and priorities in alignment with global business and digital strategy.
• Leads and drives a customer focused culture throughout the team, deepening client relationships and leveraging broader bank relationships, systems and knowledge.
• Understands how the bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions.
• Creates an environment in which the team pursues effective and efficient operations of all areas in accordance with the bank’s values, code of conduct and global sales principles, while ensuring the adequacy of operational controls to meet obligations with respect to operational, compliance, AML, ATF, sanctions and conduct risk.
• Builds a high‑performance environment and implements a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviors, communicating vision/values/business strategy, and managing succession and development planning.

What You’ll Bring

• Education & Technical Foundation. Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline; a graduate degree or relevant industry certifications (e.g., cloud, security, IAM) is an asset.
• Engineering Leadership Experience. 10+ years of progressive technology experience, including 5+ years leading large engineering teams, with hands‑on responsibility for building and modernizing customer‑facing, web/mobile platforms in a complex enterprise environment.
• CIAM / Security Platform & Operational Exposure. Demonstrated experience delivering and supporting identity, authentication, or security platforms, including ownership of production systems, release management, and collaboration with security, fraud, risk, and operations teams in a regulated or large‑scale environment.

What’s in it for you?

• Competitive rewards program including bonus, flexible vacation, personal and sick days, and benefits will start on day one.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.

Location: Canada – Ontario – Toronto

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