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Teckhorizon Inc
Application Support SpecialistTeckhorizon Inc • Toronto, ON, Canada
Application Support Specialist

Application Support Specialist

Teckhorizon Inc • Toronto, ON, Canada
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

The Application Support Specialist will provide enterprise-level support for Microsoft 365 and SharePoint Online, ensuring efficient incident resolution, system stability, and high-quality user support.

Key Responsibilities

  • Triage, analyze, and resolve application incidents and service requests
  • Provide ongoing support for SharePoint Online (permissions, configuration, user access)
  • Manage and document tickets using ITSM tools (e.g., ServiceNow)
  • Support SharePoint migrations, deployments, and post-implementation stabilization
  • Perform root cause analysis and coordinate escalations
  • Deliver frontline support to business users and stakeholders
  • Maintain documentation, procedures, and knowledge base articles
  • Identify recurring issues and recommend service improvements
  • Provide periodic reporting on support metrics and status
Must-Have Skills & Experience
  • 3 5 years of application support experience in an enterprise environment
  • Hands-on experience with ITSM tools (ServiceNow or equivalent)
  • Strong experience with Microsoft 365 and SharePoint Online
  • Solid SharePoint administration skills, including:
    • Permissions and access management (users, groups, inheritance)
    • Site configuration and document libraries
    • Collaboration and document management features
  • Experience with SharePoint migrations, deployments, or large-scale implementations
  • Proven ability in incident triage, analysis, and resolution in production environments
Education
  • Degree or diploma in Computer Science, IT, or related field
  • Equivalent professional experience accepted
Soft Skills
  • Strong communication (technical to non-technical audiences)
  • Customer-focused with emphasis on service quality
  • Excellent organizational and multitasking abilities
  • Ability to work independently and within cross-functional teams
Deliverables
  • Timely resolution of incidents and service requests within SLAs
  • Accurate and complete ticket documentation
  • Ongoing SharePoint administration support
  • Support for onboarding, migrations, and stabilization activities
  • Up-to-date documentation and knowledge base content
  • Insights on recurring issues and improvement recommendations
  • Regular reporting as required
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Application Support Specialist • Toronto, ON, Canada

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