Headway is partnering with an established North American market leader to recruit a Director of eCommerce for a newly shaped digital growth mandate. Our client is an established specialty distribution and retail business with a North American franchise network, serving business and individual customers who value speed, convenience, and locally fulfilled service.
This is a strong opportunity for a commercially minded eCommerce leader who wants more than platform ownership. The mandate is to drive measurable revenue growth, improve conversion and repeat usage, strengthen the digital customer experience, and build the operating rhythm required to scale a profitable online channel.
This role sits at the intersection of digital commerce, customer experience, analytics, pricing, operations, and local fulfillment. The successful candidate will lead the eCommerce platform as a commercial growth engine, not simply a website or order-taking channel.
The ideal candidate brings experience with some combination of:
- B2B eCommerce, digital ordering, customer portals, quoting, or online procurement
- Multi-location, branch, dealer, franchise, distribution, industrial, specialty retail, or locally fulfilled environments
- Using data to improve conversion, customer behaviour, pricing decisions, product mix, service issues, and platform performance
- Working cross-functionally with Marketing, Sales, Operations, Finance, customer support, and technology partners
- Leading a small customer support or administration team and building scalable processes as demand grows
- Translating business needs into clear platform priorities for developers or external technology partners
This is not a pure digital marketing role and not a pure technology role. It is a commercial operating role for someone who wants increased accountability, broader influence, and a direct line between their work and business growth.
The role reports to the COO and is based in Toronto on a hybrid model, with a minimum of three days in office and four preferred.
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