Pharmacy Support Supervisor

Empowering lives, healing hearts, embracing future!

The Pharmacy Support Supervisor is responsible for implementing, overseeing, and leading a highly functioning team of Pharmacy Support Assistants. This team provides exceptional service levels to patients and partners by completing tasks traditionally performed within the Pharmacy environment. This support enables the Pharmacy team to focus on tasks essential to be conducted within the Pharmacy, optimizing operational efficiency and patient satisfaction. Note that this role may require some shift work and the team will function remotely.

DETAILED DESCRIPTION

What we offer (and why you’ll love it here!):

• Epic Work-Life Balance: Our Pharmacy is Business Hours! Monday to Friday, no evening’s weekends or holidays.
• Growth Opportunities: Taking the passion for Pharmacy and using it in a specialty setting, in a company that champions learning and growth for team members.
• Vibrant Culture: Collaborative approach to patient care, cutting edge specialty pharmacy services.Our People Say It Best:
• Attractive Compensation: Robust and Comprehensive compensation and benefits, available from day 1!

What & Where: Full time, Permanent & Hybrid

Closing Date: May 15, 2026

Why BioScript Solutions?

At BioScript, we're not just a company—we're a fast growing company always putting patients first. As pioneers in [industry], we believe in pushing boundaries, setting trends, and crafting experiences that captivate and inspire. Our vibrant team is made up of brilliant minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey?

Your Mission:

• Provide direct leadership to the Pharmacy Support team, ensuring a cohesive and high performing unit.
• Ensure Pharmacy Support team members adhere to established policies and procedures while monitoring/developing internal Key Performance Indicators (KPIs) and performance targets.
• Foster positive and successful working relationships between Pharmacy Support team members, patients, BioScript Pharmacies as well as internal and external stakeholders.
• Drive excellence within the Pharmacy Support team by seeking innovative ways to enhance remote services.
• Ensure efficient utilization of Pharmacy Support team resources while also providing necessary training to new and existing team members.
• Daily monitoring and managing of Pharmacy Support team emails and voicemail.
• Ensure team is adhering to established workflows and contribute to the Pharmacy Support team’s workflow as necessary.
• Conduct regular formal touchpoints with Pharmacy Support team members, including team meetings as necessary and quarterly/yearly performance reviews.
• Collaborate with HR to actively build and manage talent within the team, addressing underperforming team members, and participating in the recruitment process through interviews and identifying suitable candidates.
• Collaborate with HR as needed to address HR issues involving Pharmacy Support team members.
• Assist in change management initiatives and ensure communication plans are effectively disseminated to Pharmacy Support team members.

Leadership Responsibilities:

• Provides clear direction, sets measurable goals, and holds team members accountable for performance and results.
• Coaches, develops, and supports team members through regular feedback, performance reviews, and career development planning.
• Fosters a high-performing, inclusive team culture that aligns with company values and business objectives.

What You Bring to the Table:

Education

• Post-secondary education or equivalent experience.

Experience

• Minimum of two years previous leadership experience in a pharmacy or healthcare setting considered an asset.

Skills

• Strong understanding of pharmacy operations and support services.
• Excellent communication, collaboration, and problem-solving skills as well as the ability to resolve issues effectively and efficiently.
• Proven ability to drive innovation and continuous improvement.
• Knowledge of change management principles.
• Commitment to maintaining a positive and high-performing team culture.
• Proven leadership, conflict management, motivational and team building skills.
• Demonstrated skills in relationship building and influencing to achieve results.
• Ability to thrive in a fast paced, challenging and constantly changing work environment.
• Understanding of systems implementation and an ability to monitor and manage best practices.
• Exceptionally strong organizational skills and attention to detail.
• Able to manage files and issues across multiple locations while effectively budgeting time.
• Proficient in BioMetRx, Kroll, MS Excel, Outlook (Email), and Word.
• English proficiency is required for this position to effectively communicate with internal and external stakeholders.
• Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization.

Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at

Ready to make your mark? If you’re passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team, we want to hear from you!

Take a look firsthand at what we do here! -

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