Site Security Lead (Former Police Officer Needed)

Description

Securitas Canada Limited is one of Canadas largest providers of security services and a leader within our industry. Over 8000 employees provide security services to thousands of public and private customers large and small across all sectors and verticals.Securitas is the second largest provider of security services globally. We have business operations in 45 markets and capabilities spanning from guarding to tech-enables security. We provide Integrated Guarding Remote Guarding Mobile Guarding Onsite Guarding Investigative Services and Technology Services.

This position is for an active open vacancy. Posting will be removed once filled.

Salary $91520/yr

What we offer:

• Discounts through our partnerships with Perkopolis (5000 companies across the world) including Raptor Tickets Blue Jays Toronto Maple Leafs Toronto Zoo Apple Products and thousands more. We also save you money on your CAA membership for Basic and Plus memberships.
• Monday to Friday work schedule
• Leadership level responsibility
• Professional corporate work environment
• Benefits including dental prescription drug coverage eye care and more.

Job Summary: The Site Security Lead will report to the Regional Program Manager of Operations. This person will liaise with client representatives to measure contract KPIs and key long-term initiatives mentor subordinate managers and ensure compliance with financial performance projections. The Site Security Lead will meet or exceed all established operations goals to ensure contract compliance while ensuring all company processes are followed. Retaining and developing successful employees through proper training will also be a part of this persons responsibility.

Essential duties and responsibilities: Strategic Vision and Business Operation Goals - Establish weekly monthly and quarterly operations goals in support of the contract business plan. Provide regular updates to senior leadership on operations goals in terms of achievement/progress via Salesforce reports metrics or other tools. Review all relevant reports to increase efficiency and productivity. Exhibit strong collaboration with all functional departments to achieve business goals. Strategic involvement in company and client programs initiatives committees and task forces. Provide leadership oversight and guidance with direct reports to achieve goals.

Performance Management Work in collaboration with operations team to recruit hire and retain security professionals through proper coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports are properly managing the performance and development of security personnel including but not limited to the completion of performance reviews development plans for security Professionals and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports.

Training & Development - Identify team performance gaps and development areas and offer solutions to narrow the gap. Ensure all individual required training is completed with a heavy emphasis on professional development and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy celebrate successes and share best practices. Maintain extensive knowledge of complex industry standards current security issues and technology and update managers on risks and threats that could impact the cluster and provide recommendations for proactive solutions and best practices.

Customer Service - Ensure 100% customer satisfaction through excellent and frequent client engagement. Lead by example in working with various other internal departments to resolve challenging customer service-related issues timely. Must be knowledgeable of the market industry trends competitors and demographics to be successful in setting overall operations and customer strategies.

Additional Responsibilities:

• Conduct quality assurance inspections monitor and manage the Security Professionals in the assigned region
• Ensure subordinate supervisors understand and deliver orders ensure sufficient resources are available to support and/or establish posts in a timely fashion and are appropriately filled according to contract requirements and post orders
• Serve as Securitass Regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time
• Oversee the training and operational employment of Field Supervisors and Security Professionals
• Ensure the highest standards of conduct appearance performance and training are being always met
• Keep the Director of Operations apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner

Qualifications:

• Speak read and write English
• Must be age 18 or older
• Minimum 3 5 years of professionallevel experience required. Prior experience in law enforcement as a Municipal Provincial or Federal Police Officer is required.
• Experience in scheduling operations or other functions of the security industry a plus
• Energetic and focused personality with a demonstrated ability to take initiative successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Demonstration of strong customer service orientation required with the ability to effectively resolve client issues in a professional and servicefocused manner and to deescalate situations before they become hostile or unpleasant required
• Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat legible handwriting.
• Must have a high level of technological acumen or mastery of Microsoft Office software Salesforce HRIS Platforms and other web-based management platforms.
• Professional articulate; and able to use good independent judgment and discretion
• Ability to effectively enforce post orders security standards and company policies equitably and consistently
• Experience in developing motivating and retaining quality staff
• Ability to successfully interact at all levels of the organization including with clients while functioning as a team player required
• Incumbent must be available to work outside the normal shift schedule on an as needed basis and must be accessible by phone 24/7 for emergency response

We value diversity and inclusion and encourage all qualified people to apply.

Securitas Canada does not ask for money or bank account or other sensitive financial information upfront or within job ads including public job boards during the application process.

Further Information about the Company:

#AF-CanadaGTSO

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Department / Functional Area: Security
Experience: years
Vacancy: 1