Client Consulting Manager

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Client Consulting Manager will be a key member of Visa Consulting and Analytics (VCA), a team within Visa Advisory Services that drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.

The Canada Consulting Team within VCA provides consulting and solution services for Visa’s clients in Canada. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

We are currently looking for a Consulting Manager to join our consulting practice and play a role in developing high impact projects for Visa’s clients in the North America region. The potential candidate will be responsible for delivering and implementing projects and solutions with issuers, acquirers, merchants, and FinTech's. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner. Ideal candidates will have management consulting, corporate strategy and banking or payments experience. Potential engagements could include product development, program launch, customer acquisition, customer life cycle optimization, retention enhancement, benchmark analysis, profitability enhancement.

Specific Responsibilities

• Proactively engage with Visa internal teams in regular strategic & planning discussions
• Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients
• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges
• Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
• Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients
• Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice
• Partner with peers in other functional areas (marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• Demonstrated experience in corporate and business strategy or management consulting roles.
• Experience working with financial indicators to measure business performance. Significant focus on impacting ROI.
• Strong analytical skills, with demonstrated intellectual and analytical rigor.
• Self-motivated, results oriented individual with the ability to handle multiple projects concurrently.
• Exposure to retail banking or payment card industry is a plus.
• Excellent communication, story-telling and presentation skills.
• Team oriented, collaborative, diplomatic, and flexible, able to work effectively in matrixed organization.
• Confident meeting and facilitation skills.
• Technology mindset, curious, up-to-date with digital trends and applications.
• Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization.
• This is an individual contributor role, reporting into a Director or Sr. Director within VCA.

Visa is looking to fill vacant position Client Consulting Manager. The anticipated compensation range for this position is 118,250 CAD to 168,250 CAD per year, which includes sales incentive payments/annual bonus. Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, Employee Stock Purchase Program, Life Insurance, Paid Vacation and Wellness Programs. Visa may use artificial intelligence when assessing and selecting candidates.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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