Director, Event Planning (Contract)

Job Number 26045273
Job Category Event Management
Location Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada, M5J 3A6
Schedule Full Time
Pay Range $114,000-$153,000 Annually

Job Summary

Manages event planning functions and staff on a daily basis. Oversees the event planning team—including Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants—and ensures seamless turnover from sales to operations and back to sales. Maximizes revenue opportunities through up‑selling and forecasting, achieves guest and employee satisfaction, and manages the financial performance of the department.

Candidate Profile

Education and Experience

• High school diploma or GED; 4 years of experience in event management, food and beverage, sales and marketing, or related professional area.
• 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in event management, food and beverage, sales and marketing, or related professional area.

Core Work Activities

Managing Event Planning Operations

• Assign events turned over to the Event Planning team.
• Oversee function spaces and group room blocks for turned opportunities.
• Communicate and execute departmental and property emergency procedures, ensuring staff are trained in safety procedures.
• Lead execution of activities to support the Event Management strategy.
• Work with direct reports to review scheduled events and troubleshoot potential challenges or conflicts.
• Lead discussions to review event complexity and proactively avoid service challenges and failures.
• Ensure the property is apprised of all groups that will impact operations.
• Manage customer budgets to maximize revenue and meet customer needs.
• Maintain inventories to maximize customer satisfaction and revenue opportunities.
• Work with highly complex or high‑profile groups when financial impact will be significant.

Leading Event Planning Team

• Lead the catering menu development process.
• Champion all standards, policies and procedures for the Event Planning team.
• Lead Event Management meetings.

Providing and Ensuring Exceptional Customer Service

• Review comment cards, guest satisfaction results and other data to identify areas of improvement.
• Share plans with property leadership and ensure corrective action is taken to continuously improve guest satisfaction.
• Display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Respond to and handle guest problems and complaints.
• Strive to improve service performance.
• Empower employees to provide excellent customer service.

Managing the Sales and Marketing Strategy

• Develop working relationships with outside vendors and establish prices and service agreements to enhance the event experience and increase additional revenue opportunities.
• Consult with customers to determine objectives and requirements for events such as meetings, conferences and conventions.

Conducting Human Resources Activities

• Establish customer service guidelines so employees understand expectations and parameters.
• Ensure employees receive ongoing training to understand guest expectations.
• Observe service behaviors of employees and provide feedback to individuals or managers.
• Review staffing levels to ensure that guest service and planning needs are met.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

This posting is for an existing vacancy.

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