Sales Operations Specialist - Enabling Technologies

Why Orthofix?

Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the partner in Med Tech.

Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further.

JOB PURPOSE
The Sales Operations Specialist supports the Sales Operations and Field Sales teams through execution of core operational processes that enable order fulfillment, revenue tracking, and customer satisfaction. This role is responsible for maintaining accurate data, supporting sales activities, and ensuring efficient coordination across internal teams, customers, and vendors. The Specialist works under general guidance to manage day-to-day operations, resolve issues, and contribute to overall sales effectiveness.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following are the essential functions of this position. Additional duties may be assigned as needed.

Order Management & Fulfillment

• Process and manage customer orders, including order entry, invoicing, and shipment coordination

• Coordinate domestic and international shipments, ensuring compliance with customs requirements

• Track and manage back orders, resolving delays and communicating updates to stakeholders

• Schedule manufacturer shipments and oversee inventory-related freight logistics

Inventory & Supply Management
• Track current inventory levels and support inventory forecasting using internal systems and tools
• Reorder and replenish service and field inventory to meet operational needs
• Maintain demo system and lab inventory, including disposable and capital equipment
• Monitor product lifecycle stages, including tracking end-of-life schedules
Sales Support & Enablement
• Provide administrative and operational support to the Sales team
• Maintain and update quote templates, product catalogs, and pricing within quoting systems
• Maintain and update price lists to ensure accuracy and consistency
• Coordinate demo systems, evaluation kits, and materials for customer demos, labs, and conferences
• Support new system installations through coordination and logistics
Data Management & Systems
• Maintain accurate customer, order, and product data within ERP and related systems
• Ensure data integrity and consistency across sales operations platforms
• Support reporting needs by maintaining organized and reliable datasets
Financial & Revenue Tracking Support
• Track capital revenue and assist with reporting activities
• Track and support administration of earnout programs
• Assist with invoicing processes and basic revenue-related reporting
Returns, Contracts & Service Support
• Track and process warranty returns and replacements
• Monitor service contracts and support renewal processing
• Maintain documentation and tracking for service-related activities
Cross-Functional Coordination
• Coordinate shipments and logistics for R&D prototypes and samples across internal locations and external partners
• Partner with internal teams (Sales, R&D, Operations) to ensure timely execution of operational needs
• Support issue resolution related to orders, shipments, inventory, and customer requests

MINIMUM QUALIFICATIONS
The requirements listed below are representative of the education, knowledge, skill and/or ability required for this position.

Education/Certifications:
• Bachelor’s degree OR High School diploma with 5+ years relevant Commercial Operations experience

Experience, Skills, Knowledge and/or Abilities:
• 1-2 years’ experience in Commercial Operations (Customer Service, Sales Operations, Sales Support, Marketing)
• Mastery of the English language and strong ability to effectively communicate verbally and through written correspondence with all levels of peers and leadership at SeaSpine, distributorships, hospitals, and other vendors
• Strong proficiency with Microsoft Office, specifically Excel and Word
• Demonstrated ability to operate independently under minimal supervisor direction
• Demonstrated ability to work creatively, prioritize and smoothly manage goals and initiatives amidst competing priorities
• Critical thinker with strong attention to detail, and ability to problem solve and establish solutions in a high-growth and fast-pace environment

PREFERRED QUALIFICATIONS
The education, knowledge, skills and/or abilities listed below are preferred qualifications in addition to the minimum qualifications stated above.
Education/Certifications:
• Bachelor’s degree

Additional Experience, Skills, Knowledge and/or Abilities:
• Experience in Customer Service, Administration, or Sales Operations
• Experience servicing healthcare providers and/or patients
• Experience using CRM and/or ERP systems for order entry and case management
• Advanced MS Excel skills (lookups, pivots, etc.)
• Experience in medical device or life sciences industry

PHYSICAL REQUIREMENTS / ADVERSE WORKING CONDITIONS
The physical requirements listed in this section include, but are not limited, to the motor/physical abilities, skills, and/or demands required of the position in order to successfully undertake the essential duties and responsibilities of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to allow qualified individuals with a disability to perform the essential functions and responsibilities of the position.
• No additional physical requirements or essential functions for this position.

The anticipated salary for this position for an employee who is located in Ontario is $65,000 to $77,000 per year, plus bonus, and benefits. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years of experience within the industry, education, etc. The Company is a multi-jurisdiction employer and this pay scale may not reflect the pay scale for an employee who works in other countries or locations.

DISCLAIMER