Information Systems Technical Specialist - Canada Summer Jobs

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

Pay Range

$20.00/ hour

As this role is being funded by the Canada Summer Jobs program, the following are eligibility requirements:

• You are between 15 and 30 years of age at the start of employment.

• You are a Canadian citizen or permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act (foreign students are not eligible).

• You are legally entitled to work in Canada in accordance with relevant provincial/territorial legislation and regulations.

• You have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

About the Role

The Information Systems Technical Specialist (Canada Summer Jobs) will support VHA’s Digital Solutions and Support team with day‑to‑day technology and system support. This is a great opportunity for a student or recent graduate who is interested in health care technology and wants hands‑on experience working with real enterprise systems.

In this role, you will learn how large organizations manage applications, users, data, and system connections while being supported by experienced technical staff. You’ll help keep systems running smoothly so our clinical and corporate teams can focus on providing excellent care.

Key Responsibilities:

System Administration

• Maintain and configure enterprise applications (e.g., EHR, HRIS, ERP).

• Manage user accounts, permissions, and access controls.

• Perform regular system updates and patches.

Network & Connectivity Support:

• Ensure secure connectivity between systems (e.g., Workday, ServiceNow).

• Troubleshoot network-related issues impacting application performance.

• Collaborate with Infrastructure team for VPN, firewall, and routing changes.

Data Management:

• Monitor data integrity and security across integrated systems.

• Support data migration and synchronization between platforms.

• Implement backup and recovery procedures.

Integration & API Management

• Configure and maintain system integrations (e.g., Workday, ServiceNow, Webex).

• Validate API connectivity and troubleshoot failures.

• Document integration workflows for compliance.

Incident & Problem Resolution:

• Act as Tier 2/3 escalation for application-related issues.

• Analyze root causes and implement permanent fixes.

• Maintain incident logs and resolution documentation.

Compliance & Security:

• Ensure systems adhere to organizational security policies.

• Monitor for unauthorized access or anomalies.

• Support audits and generate compliance reports.

Project Support (Limited Scope):

• Provide connectivity and integration support when requested.

• Clarify boundaries: Not responsible for full application deployment or configuration unless explicitly assigned.

Key Skills, Experience and Behaviours Required for this Position:

• Currently studying or recently completed a program in IT, Computer Science, Health Informatics, or a related field

• Basic knowledge of IT systems, applications, or technical support

• Comfortable following instructions, documenting work, and troubleshooting issues

• Interest in healthcare technology and learning enterprise systems

• Organized, reliable, and able to work well in a team

• Professional, respectful, and mindful of data privacy and confidentiality

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. I