Description
Responsibilities of the role include but are not limited to the following:
Meet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed
Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions
Appropriately leverage external vendors, approved and non-approved
Share knowledge, expertise and provide advice to colleagues in order to recommend additional services/support/resources to the customer, where necessary
Ensure customer problems are handled appropriately and escalating issues when necessary
Contribute to a positive working environment
Demonstrate flexibility to be able to change activities based on customer and business needs
Actively participate in the performance management process
Meet professional/personal development objectives by utilizing learning maps and external courses as required
Engage in and complete all internal training required for the role
Actively participate in regular meetings
Actively participate and/or lead peer coaching and training
Provide guidance and technical support to colleagues
Assess and mitigate risks and escalate as required
Ensure accurate and timely reserving of claims
Contribute to the business objective for Operational Excellence by adhering to mandatory compliance and audit requirements
Understand and apply business operation policies and procedures and legislation
Be knowledgeable of and comply with company and industry codes of conduct
Ensure necessary due diligence to support the accuracy of all insurance claims
Job Requirements
bilingualism in English and French is required for this role
In order to be considered for this role, a successful candidate must possess a valid AMF claims adjuster license
2+ years of experience in a claims adjusting role is preferred
CIP designation is preferred
Effective communication, listening, empathy & compassion
Negotiation skills
Home Construction/ Building Material Knowledge/Experience is a strong asset
#LI-TDI
#IN-TDI
Who We Are:As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.Our Total Rewards PackageResidential Claims Adjuster, AMF licensed, Bilingual (Eng./Fre.) • Montréal, Québec
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