Salesforce Field Service Architect- Enterprise

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days.

Job Title: Salesforce Field Service Architect- Enterprise - Principal level - vacant role

An entrepreneurial and progressive Salesforce delivery professional interested in helping lead and grow our Salesforce Field Service capability practice. As a Principal within our Field Service practice you will work closely with our clients and be responsible for advising, overseeing and developing strategic solutions for complex client situations and programs. The ideal candidate has deep expertise in the Salesforce platform and can position an SFS solution within the broader technology stack.

We find that successful candidates typically display the following traits:

• Comfortable in a client-facing role
• Enjoy building relationships
• Effective communicator that works well in a collaborative team setting
• Can interpret complex information and communicate it effectively to business & technical stakeholders
• Enjoy dealing with ambiguity
• Create innovative solutions to address client’s challenges

What You’ll Do

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Participate in solution design sessions and develop detailed technical solution documentation that is aligned with client business objectives
• Participate and lead requirements gathering / workshop sessions with clients
• Participate and lead user story creation, backlog creation, backlog grooming, story point allocation, and other Scrum related ceremonies
• Participate and lead documentation deliverable activities including user journey mapping, project roadmaps, project plans, blueprints, and capability mapping
• Develop, test, and document working custom configuration and data migration elements of a Salesforce implementation
• Configure custom solutions and interfaces leveraging the Salesforce platform
• Provide thought-leadership around Salesforce Field Service
• Help educate the client and internal team around SFS data setup & optimization
• Able to execute test plans to ensure a quality solution is delivered
• Participate in the creation of detailed estimates and work breakdown structure for assigned project tasks and deliverables
• Participate in Pre-Sales activities including client oral presentations, client demos, project scoping sessions, and general sales pursuit activities as needed
• Participate in sales and delivery enablement activities including enablement asset creation and enablement session delivery as needed
• Travel Requirements: Willingness to travel up to 50%.

What You’ll Bring

• Bachelor’s degree in a technical discipline or equivalent
• Proven ability to develop and optimize integrated business processes across disparate systems
• 6+ years of Salesforce platform and configuration experience including but not limited to:Sharing Settings and Sharing RulesProfile and Permission Set ManagementPage Layouts and Lightning Record PagesCustom Objects, Custom Fields, Validation Rules, and FormulasApproval Processes and Workflow RulesDeclarative automation tools including Flow and Process BuilderDeployment Activities including Sandbox Management, Sharing Sets, and Data Migration

Hybrid/In office: We are hybrid but there are expectations that if your team leader or client requires you onsite that you are able to meet those expectations/requirements

Slalom is committed to fair and equitable compensation practices. For this position, the expected base salary pay range is $130,000-$162,000.

In addition, there is potential for a 12% discretionary bonus based on individual and company performance. Actual compensation will depend upon individual’s skills, experience, qualifications, and other relevant factors.

Slalom Employee Perks:

• Culture & fun!
• Lunch & learns
• Health & wellness activities
• Holiday parties
• Employee community groups
• Social clubs & activities
• Vacation (20 days prorated based on start date & wellness/sick days)

Tangible perks

• Competitive compensation package
• $100 cell phone monthly reimbursement
• Registered Retirement Program (RRSP) & Employer Matching
• Tax-Free Savings Account (TFSA)
• Annual “Thrive Well-Being” Gift Card
• Family planning/ Fertility Benefit
• Maternity/Parental Leave Top-Up
• Medical & Dental Benefits
• Life and AD&D Insurance
• Access to Supplementary Life and AD&D Insurance
• Access to the Employee Assistance Program (EAP) and Inkblot Therapy
• And more!

*All benefits are subject to eligibility requirements

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.At Slalom, we leverage artificial intelligence (AI) to enhance the efficiency and scalability of our recruitment process. To learn more about how we leverage AI please read our TA AI Usage policy here.

Please note if you are hired at Slalom you will be required to complete a background check.