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National Head of Franchise ServicesJRoss Recruiters • Toronto, ON, Canada
National Head of Franchise Services

National Head of Franchise Services

JRoss Recruiters • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Responsibilities

  • Leadership & Strategy: Provide executive direction to the Franchise Services team, guiding Franchise Performance Consultants, Opening Services, and other key functions. Establish clear priorities and performance metrics that align with overall business objectives.
  • Franchise Performance & Retention: Spearhead franchise performance strategies to improve operational, financial, and guest outcomes. Manage portfolio performance, driving corrective actions and remediation plans as necessary.
  • Brand Standards & Compliance: Oversee the implementation and adherence to brand standards across the portfolio. Lead the Quality Assurance Review process to ensure brand compliance.
  • Hotel Openings & Transitions: Manage hotel lifecycle activities, ensuring smooth transitions during new openings, renovations, and conversions. Provide operational insight to support development efforts.
  • Franchisee Engagement: Own the franchisee experience strategy, leading training and educational programs, and ensuring high satisfaction through continuous engagement.
  • Financial Management: Oversee the operating budget for Franchise Services, ensuring effective financial management and ROI-focused decision‑making.
  • Cross-functional Collaboration: Partner with peers in Development, Commercial, Finance, and other areas to drive enterprise‑wide initiatives and support franchisee needs.

Requirements

  • Experience: Minimum 15 years in hotel and franchise operations, with at least 7 years in senior leadership roles.
  • Education: Post‑secondary education in business, hospitality management, or a related field, or equivalent experience.
  • Leadership: Proven track record leading multi‑disciplinary teams within a franchised or multi‑unit environment.
  • Business Acumen: Strong financial acumen with the ability to interpret data and apply ROI‑based decision‑making.
  • Skills: Excellent communication, problem‑solving, and analytical abilities. Proficiency in Microsoft Office, with hotel technology experience an asset.
  • Travel: Willingness to travel up to 30% across Canada.
  • Languages: French language skills are highly preferred.

Benefits

  • Competitive Salary: Attractive base compensation, with performance‑based bonuses linked to key metrics. $170,000-185,000+
  • Comprehensive Benefits: Full health and dental coverage, including mental health resources and wellness programs.
  • Retirement Plans: Access to a company‑sponsored retirement savings plan with employer matching.
  • Car Allowance: For travel‑related expenses, ensuring you can navigate the Canadian landscape efficiently.
  • Paid Time Off: Generous vacation and personal days to maintain a healthy work‑life balance.
  • Professional Development: Ongoing training opportunities and access to industry conferences to support your career growth.
  • Leadership Exposure: A unique opportunity to collaborate with senior executives and shape strategic direction across a major franchise network.
  • Incentive Program: Performance‑driven rewards with the potential to earn additional compensation based on business success and individual contributions.
  • Team Culture: Work alongside a talented and dynamic team that values collaboration, accountability, and integrity.
  • Work Flexibility: Opportunities for flexible work arrangements, supporting your personal and professional commitments.
  • Recognition: Acknowledgment and celebration of achievements through company‑wide events and incentives.
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National Head of Franchise Services • Toronto, ON, Canada

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