Talent.com
Querentia
Senior DeveloperCCaaS ConsultantQuerentia • Toronto, Ontario, Canada
Senior DeveloperCCaaS Consultant

Senior DeveloperCCaaS Consultant

Querentia • Toronto, Ontario, Canada
28 days ago
Job type
  • Full-time
Job description
We are hiring for a Senior Developer/CCaaS Consultant for a contract role. Ive included a brief JD below. Please let me know if youre interested. Excellent hourly rate and Fully remote. - Contract Duration: 6 Months Responsibilities:
- Lead the technical design and implementation of Amazon Connect call flows routing IVR/IVA and integrations.
- Plan and execute migration from Genesys (on-prem or cloud) to Amazon Connect including discovery mapping cutover and stabilization.
- Build and integrate AWS services (Lambda Lex DynamoDB S3 Kinesis Step Functions CloudWatch) for contact center functionality.
- Develop and maintain APIs and CTI/CRM integrations (e.g. Salesforce ServiceNow) including real-time and historical reporting.
- Implement security compliance and governance best practices (IAM encryption data retention PII handling).
- Set up CI/CD pipelines and infrastructure-as-code (CloudFormation/Terraform) for repeatable deployments. Required Qualifications:
- 6 10 years of software development experience with 3 years focused on Amazon Connect solutions.
- Proven hands-on experience migrating from Genesys (PureCloud/Cloud Engage) to Amazon Connect or similar contact center migrations.
- Strong programming skills in at least one: Python or Java; proficiency with RESTful APIs and event-driven patterns.
- Deep understanding of contact center concepts: call flows skills-based routing IVR CTI screen pops recording reporting.
- Telephony fundamentals: SIP RTP codecs number provisioning carrier routing and call quality troubleshooting.
- AWS proficiency across Lambda Lex DynamoDB S3 Kinesis/Streams EventBridge CloudWatch and IAM.
- Experience with CI/CD (CodePipeline/GitHub Actions/Azure DevOps) source control (Git) and IaC (CloudFormation/Terraform).
Employment Type : Full Time
Experience: years
Vacancy: 1
Create a job alert for this search

Senior DeveloperCCaaS Consultant • Toronto, Ontario, Canada

Similar jobs

Senior Solutions Consultant

Achievers Corp.Toronto, Ontario, Canada
Full-time

Achievers offers more than just a thank you program.Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere.Join our team of A-players who brin... Show more

 • Promoted

Senior Solution Consultant - Canada

Workiva Inc.Toronto, Ontario, Canada
Full-time

If you choose not to give your consent, parts of our website may not work.Senior Solution Consultant - Canada page is loaded## Senior Solution Consultant - Canadalocations:.Posted Yesterdayjob requ... Show more

 • Promoted

Senior Solution Consultant, Canada

AnaplanToronto, Ontario, Canada
Full-time

Senior Solution Consultant – Canada Enterprise Accounts At Anaplan, we believe the most powerful business transformations are led by people who are relentlessly curious and brave enough to challeng... Show more

 • Promoted

Senior Developer, D365

Yoush ConsultingToronto, ON, CA
Full-time

Downtown Toronto (Underground city), Canada | Posted on 06/18/2024.Are you anindependent IT Consultant or wish to become one?.Asa Senior Developer, Dynamics 365 your responsibilities will include:.... Show more

 • Promoted

Senior Solution Consultant

VML MAPToronto
Full-time

WPP is the trusted growth partner for the world’s leading brands.We unite cutting‑edge media intelligence and data solutions, world‑class creativity, next‑generation production, transformative ente... Show more

 • Promoted

Senior Solutions Consultant

MaintainXToronto, ON, CA
Full-time

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag.We raised $150M in Series D funding ... Show more

 • Promoted

Acumatica Tech Consultant & Developer — Remote (Canada)

EnvinseToronto, ON, CA
Remote
Full-time

A leading ERP solutions provider is seeking an Acumatica Technical Consultant / Developer to join their remote team.In this role, you will implement and customize Acumatica ERP solutions for client... Show more

 • Promoted

Senior Consultant

Isaac Operations LimitedToronto, Ontario, Canada
Full-time

Compensation: CAD 115,000 - CAD 130,000 - yearly Company Description.While technically we’re an operational consultancy, we don’t like to call ourselves consultants.We’re a collection of engineers,... Show more

 • Promoted

Senior Consultant – Workday Solutions

IFG International Financial Group LtdToronto, Ontario, Canada
Full-time

Senior Consultant - Workday Solutions.The role involves close collaboration with HR, business groups, technology teams, and external vendors to deliver system enhancements, maintenance activities, ... Show more

 • Promoted

Senior Consultant

Infosys LimitedToronto, ON, CA
Full-time

You will create detailed design, architecture, process artifacts, and implement the deployment plan.You will also support knowledge transfer with the objective of providing value-adding consulting ... Show more

 • Promoted

Senior Solutions Consultant

ExaCare AIToronto
Full-time

The Senior Solutions Consultant is a customer‑facing, implementation‑focused role that partners closely with the Business Operations Manager to deliver smooth technical onboarding and effective use... Show more

 • Promoted

Senior Application Consultant - Braze

VML Enterprise SolutionsToronto, ON, CA
Full-time

Senior Application Consultant – Braze.Be among the first 25 applicants.Are you eager to learn about innovative technologies? Would you like to work with some of the awesome internal tools developed... Show more

 • Promoted

Senior NetSuite Solution Consultant Specializing in Client Transformation

Osi Digital IncToronto
Full-time

Become a pivotal NetSuite Solutions Consultant, leading the charge in solution design and client interactions across various industries.Your role will harness both advisory expertise and strong cli... Show more

 • Promoted

Senior NetSuite Consultant (Construction & Services Vertical)

Appficiency Inc.Toronto
Full-time

Senior NetSuite Consultant (Construction & Services Vertical).Solving the most complex technology and business challenges is what Appficiency is about.As the top partner for creating the new indust... Show more

 • Promoted

Senior Dotnet Consultant

AkkodisToronto
Full-time

AM and 5:00 PM, Monday to Friday).Professional Services Engagement – B2B (Incorporated Entities Only).This position is provisionally.Monday to Friday (excluding breaks).Conditions may change based ... Show more

 • Promoted

Developer Consultant

Zurich 56 Company LtdToronto, Ontario, Canada
Full-time

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global... Show more

 • Promoted

Senior Solution Consultant

VML groupToronto, ON, CA
Full-time

Are you a marketing technology enthusiast who thrives at the intersection of technology and business? Do you possess the ability to dive into the complexities of marketing platforms while effortles... Show more

 • Promoted

Senior Technical Consultant

DeepstreamtechToronto, ON, CA
Full-time

You’re a customer-focused engineer at heart—someone who enjoys solving complex problems, learning quickly, and collaborating with both technical and non-technical stakeholders.You thrive in a fast-... Show more

 • Promoted

Senior Consultant for ERP Integration and Technical Enablement

ZipHQ, Inc.Toronto, ON, CA
Full-time

Shape the future of integrations as a Senior Technical Solutions Consultant.Spearhead internal enablement and build outstanding integration assets for a thriving enterprise environment.In this pivo... Show more

 • Promoted

Consultant / Senior Consultant

NMG ConsultingToronto, Ontario, Canada
Full-time

Retail & Institutional Insights (RII) team provides market research and consulting services to leading institutional financial services firms.Our mission is to help clients grow market share and im... Show more