Job Description
What's the opportunity?We are seeking an experienced Technical Program Manager (TPM) to lead and coordinate our portfolio of Credit and Fraud AI solutions. In this role, you will serve as the central point of coordination across research and development, engineering and production, business partners, and platform teams, ensuring our AI initiatives move from concept to deployment seamlessly and on schedule.This is a high-visibility role requiring exceptional organizational skills, strong communication abilities, and the capacity to navigate complex, cross-functional environments.At RBC Borealis, you’ll be joining a team that works directly with leading researchers in machine learning, has access to rich and massive datasets, and offers the computational resources to support ongoing development in areas such as reinforcement learning, unsupervised learning and computer vision. You can find out more about our research areas at rbcborealis.com.Your responsibilities include:Program & Project ManagementOwn end-to-end program management for a portfolio of Credit and Fraud AI solutions
Develop and maintain comprehensive roadmaps, milestones, and deliverables across multiple workstreams
Identify, track, and mitigate risks, dependencies, and blockers proactively
Manage project tracking, workflows, and reporting using Jira
Ensure timely delivery against commitments while balancing scope, resources, and quality
Gather and translate business requirements into actionable technical plans
Serve as the primary liaison between: Research & Development teams (model development, experimentation), Engineering & Production teams (deployment, scaling, monitoring), Business Partners (Credit Risk, Fraud Operations), Platform Teams (infrastructure, MLOps, data engineering)
Facilitate cross-functional alignment through regular syncs, planning sessions, and retrospectives
Prepare clear, concise written updates and reports for senior leadership
Lead presentations to executives on program status, risks, and strategic decisions
Communicate progress, achievements, and challenges to stakeholders at all levels
Support initiatives across the AI/ML lifecycle: research, development, validation, deployment, and monitoring
Collaborate with teams to ensure production readiness and ongoing model performance
Contribute to continuous improvement of AI delivery processes and best practices
Bachelor’s degree in computer science, engineering, business, or related field
5+ years in technical program or project management, preferably in technology or data-driven environments
Strong foundation in project management fundamentals and methodologies
Proficiency with Jira for project tracking, workflow management, and reporting
Excellent written and verbal communication skills; ability to translate technical concepts for non-technical audiences
Proven ability to manage relationships and drive alignment across diverse, cross-functional teams
Experience in financial services or other regulated industries preferred
Understanding of AI/ML development lifecycle (experimentation, training, deployment, monitoring)
Experience with credit risk modeling or fraud detection solutions
Familiarity with Agile/Scrum methodologies and scaled Agile frameworks
PMP, PgMP, CSM, or equivalent certification
Experience with MLOps tools and practices
Become part of a team that thinks progressively and works collaboratively. We care about seeing each other reach full potential;
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock options where applicable;
Leaders who support your development through coaching and managing opportunities;
Ability to make a difference and lasting impact from a local-to-global scale.
Technical Program Manager, Credit & Fraud AI Solutions • Toronto, Ontario
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