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Director, Channel Operations & AI-Driven CXCity of Toronto • Toronto, ON, Canada
Director, Channel Operations & AI-Driven CX

Director, Channel Operations & AI-Driven CX

City of Toronto • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description
A municipal government is seeking a Director of Channel Operations to oversee the modernization of its service delivery model. This leadership position requires extensive experience in contact center operations, digital transformation expertise, and a commitment to improving public engagement through technology. The ideal candidate will drive innovation and manage a large team to enhance service quality across various channels. #J-18808-Ljbffr
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Director, Channel Operations & AI-Driven CX • Toronto, ON, Canada

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