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Transition ManagerITL Canada • Toronto, CA
Transition Manager

Transition Manager

ITL Canada • Toronto, CA
30+ days ago
Job type
  • Full-time
Job description
Infosys is looking to hire Senior Global Sourcing Manager (Transition Manager) who will be responsible for managing all aspects of the start up of large managed services engagements (Transition period), with a primary focus on outsourcing using a global delivery model.Key Responsibilities:Be the single point of accountability for transition activitiesPlan, lead and manage the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction and effective staff utilizationArchitect transition solutions including the development of cost estimates, staffing requirements, work plans and RFP responsesConduct workshops to help prospects define requirements and build a business case for outsourcingProvide leadership to cross-functional and cross-cultural engagement team membersPerform all aspects of transition program management including plan development, resource planning and allocation, tracking and improvement planning.Lead the creation and execution of due diligence plans for new engagementsDevelop and use frameworks, tools and templates to support transition activities and improve engagement predictability Ensure the engagement team meets service level commitments upon completion of transition Provide effective turnover to the engagement manager prior to the end of transitionRequirements: 10-15 years of sales, solution development and delivery experience with large Systems Integrator/Big 3 Consulting Company (someone who was responsible for delivering what they designed and sold)Experience using a global delivery model to support customer requirements in application development and maintenance, infrastructure services, BPO services, testing services, and/or engineering servicesExperience in pursuing and managing deal consultant led engagements (ISG, Everest, KPMG, etc.)Ability to develop/maintain positive client relationships and monitor client satisfactionDemonstrated success in a matrix management environmentBachelors or Masters in Computer Science, Business Administration or equivalentBe able to travel 60%-80% of the time (Monday thru Friday)Competencies: Proven abilities in the areas of transition management with regards to complex programs, developing effective customer relationships and developing/delivering presentations that get results Expert ability to successfully manage large, complex transitions across all phases from inception to implementation in a cross-functional environmentAbility to manage both engagements and projectsDeep understanding of IT outsourcing sourcing/delivery models, with a primary focus on applications development and maintenance Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understandingStrong teamwork and interpersonal skills at all management levels
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Transition Manager • Toronto, CA

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