D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized student-centric experience and deliverimproved retention engagement satisfaction and results for learners of all ages in schools campuses and companies.
D2L is disrupting the way the world learns by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly by giving customers a platform that is easy flexible and other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns and by doing so we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes summaries and administrative work these tools never rank resumes make hiring decisions or influence candidate evaluations.
Job Summary:
As a Customer Success Specialist you play a critical role in driving scalable customer engagement andadoption outcomes across K-12 school boards in both English and Canadian French languages. Rather thanfocusing primarily on individual account delivery this role is responsible for designing executing andcontinuously improving repeatable adoption frameworks programs and risk mitigation plays that can beleveraged across customers.
Leveraging strong knowledge of education technology change management and customer health driversyou analyze trends across your book of business to anticipate needs reduce risk and improveengagement at scale. Success in this role is measured by the effectiveness reach and sustainability ofadoption and enablement programs as well as their impact on customer outcomes retention and long-term platform value.
How you will make an impact:
What you bring to the role :
This position is to fill an existing vacancy
Required Experience:
IC
Customer Success Specialist, K-12 (French Bilingual) • Kitchener, Ontario, Canada
Space Dinosaurs builds fast, high-converting ecommerce experiences for the world's top brands, with a focus on conversion rate and revenue optimization.We're a specialist e-commerce and creative st... Show more
Be the voice of customer success as a Bilingual Retention Specialist in a remote position.You'll enhance client loyalty and satisfaction through tailored support and proactive solutions.In this rol... Show more
Drive success as a Bilingual Customer Credit Specialist.Provide valuable support in a high-volume setting, ensuring customer inquiries are managed with excellence while enjoying flexible work arran... Show more
A leading home services provider in Cambridge is seeking a Customer Service Representative to enhance customer retention through excellent service and support.Candidates should possess strong negot... Show more
Drive transformative customer enablement as the Customer Enablement Lead.Shape documentation standards and learning programs that guarantee effective deployments and partner operations across diver... Show more
A tech company focused on customer success is looking for a Manager of Product Support in Kitchener.This role involves leading a team, driving customer satisfaction, and collaborating across depart... Show more
Une institution financière réputée à Kitchener est à la recherche d'un(e) Customer Experience Associate capable d'offrir des expériences client exceptionnelles.Ce rôle implique le traitement des tr... Show more
A digital marketplace company is seeking an Outside Account Coordinator in Ontario, Canada.This role involves customer service and account management, supporting the vehicle redemption process and ... Show more
A leading home services provider in Cambridge, Canada is looking for a Customer Service Representative.This role focuses on retaining customers and ensuring exceptional customer experiences.The ide... Show more
Shape the future of AI sales as a leading specialist.Engage with customers to build and expand relationships, achieving remarkable business outcomes in a dynamic market.You will focus on identifyin... Show more
Senior Customer Success Manager (CSM).Oracle customer portfolio across North America.This role is responsible for building strong executive relationships, ensuring customer satisfaction, and drivin... Show more
In-office at least 3 days per week.Equator Studios is a software company whose mapping platform, Equator, supports civil engineers, surveyors, architects and environmental professionals across Cana... Show more
Fastest-Growing Company is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vie... Show more
A sustainable building materials company is looking for a Sales Development Representative to identify and qualify sales opportunities.The role requires bilingual proficiency in French and English,... Show more
Direct message the job poster from Talent Find Recruitment Solutions Inc.We're Hiring: Business Services Associate.Chicken Farmers of Ontario (CFO).Agriculture | Supply Management | Customer Servic... Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more
Bilingual French Customer Service Advisor.As a Bilingual French and English Customer Service Advisor, you'll have the ability to work in a collaborative and engaging environment with one goal, maki... Show more
Esusu: Building Credit Access for All.Your financial future shouldn't depend on your race, background, or zip code.Yet 45 million Americans remain \"credit invisible,\" while countless others face ... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
At GoldCare, we're on a mission to make healthcare smoother and smarter delivering cutting-edge information management software that empowers clinics, and providers to focus less on paperwork and m... Show more
