Front Office Night Manager

Job Description

As Front Office Night Manager, you will be the calm, confident presence that brings the hotel to life after dark. Leading the overnight Front Office operation, you will create exceptional experiences for our guests while ensuring the hotel remains safe, seamless, and beautifully cared for throughout the night.

You’ll lead with genuine warmth, inspire your team to deliver thoughtful and intuitive service, and step confidently into every situation - from welcoming a late-night arrival to resolving a guest concern or ensuring the hotel is perfectly prepared for the morning ahead.

What You'll Be Doing:

Guest Experience & Service Excellence

• Act as the primary point of contact for all guest inquiries, requests, and concerns overnight.
• Handle escalated guest situations with professionalism, discretion, and thoughtful resolution.
• Ensure all guest interactions reflect the elevated, personalized service standards of Rimrock Banff.
• Anticipate guest needs in a quieter environment, delivering calm, attentive, and precise service.

Night Operations & Accuracy

• Oversee all Front Office overnight operations, including Front Desk and Night Audit.
• Execute and review Night Audit processes, ensuring accuracy across financials, room status, and reporting.
• Prepare and distribute daily operational and financial reports with precision and attention to detail.
• Monitor room inventory, manage late arrivals/departures, and ensure accurate system updates.
• Maintain strict control over cash handling, billing accuracy, and system integrity.

Safety, Security & Risk Management

• Act as the senior leader on property overnight, responsible for safety, security, and emergency response.
• Monitor hotel activity and ensure all safety protocols are followed.
• Respond to emergencies (guest, operational, or facility-related) with a calm, structured approach.
• Liaise with Security, Engineering, and external services when required.

Leadership & Team Support

• Provide clear direction and support to the overnight Front Office team.
• Ensure team members are aligned, informed, and performing to standard.
• Offer coaching and feedback focused on accuracy, consistency, and professional growth.
• Complete detailed handovers for the morning leadership team, ensuring continuity and clarity.

Operational Discipline & Process Integrity

• Ensure all Front Office procedures are followed with consistency and accuracy.
• Identify discrepancies or inefficiencies and take a methodical approach to resolving them.
• Maintain organized documentation and reporting practices.
• Support continuous improvement through structured, detail-oriented problem-solving.

Qualifications

What You Bring

• Previous Night Audit or overnight leadership experience.
• Experience in luxury or resort-style hotel operations.
• Strong attention to detail and commitment to accuracy in operational and financial processes.
• Ability to remain calm, composed, and focused in independent, overnight environments.
• Analytical mindset with a structured, methodical approach to problem-solving.
• Confidence in handling guest concerns and operational challenges independently.
• Experience with PMS systems (Opera Cloud preferred).

Bonus If You Bring

• Exposure to reporting, reconciliation, or audit processes.

Who You Are

You are thoughtful, precise, and deeply reliable. You take pride in doing things properly, not quickly, and you understand that details matter most when no one is watching.

You are calm under pressure, structured in your thinking, and disciplined in your execution. You don’t rush decisions, you make the right ones, based on facts and careful consideration.

You prefer clarity over chaos, accuracy over assumption, and consistency over shortcuts. Others trust you because you are steady, dependable, and quietly in control.

You bring order to complexity, discipline to operations, and confidence to the overnight guest experience.

Lead with precision. Deliver with intention. Stay moved.

Visa Requirements: Must be legally authorized to work in Canada.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation (subject to availability).

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a team member at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.

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