- Opportunity to work in the Montreal or Thetford Mines office
- 3 weeks of vacation
- Group insurance*
- RRSP participation
- Employee assistance program
- Access to telemedicine
*Conditions apply
Your main responsibilities:
- Recruit pharmacists and pharmacy technicians for replacement assignments and develop a pool of qualified talent
- Build trusting relationships with replacements by understanding their skills, preferences, and Availability
- Receive and analyze client replacement requests to identify needs
- Ensure optimal allocation of replacements to assignments and confirm assignments
- Manage the coordination of replacements and unforeseen events while contributing to client satisfaction and loyalty
- Collaborate closely with the internal team to ensure effective coordination of assignments
- Provide operational support to the team and contribute to the smooth running of activities
- Occasionally participate in on-call shifts on the emergency line to respond to unforeseen needs
- Offer advice and training to pharmacists to support them in their operational and strategic challenges through clear and educational communication
- Develop and maintain trusting relationships with clients through a proactive, professional, and listening-oriented approach
- Leverage strong interpersonal skills and business development abilities, while relying on Knowledge of the healthcare sector
Desired Profile:
- DEP (Diploma of Vocational Studies) in a field related to the position
- Experience as a Pharmacy Technician or working in a pharmacy is a significant advantage
- Customer service and quality of work
- Good computer skills essential
- Bilingual (an asset)
Why apply?
Join an innovative pharmaceutical organization that puts people, collaboration, and excellence at the heart of its actions. A unique opportunity to contribute concretely to supporting professionals and make a real difference on the ground.
* The masculine form is used solely to simplify the text. We remain fully committed to and open to all people and communities, including the Indigenous communities with whom we collaborate.
Customer Experience Coordinator • Montréal, QC, CA
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