Clinical Applications Consultant (Ontario)

Overview

Position Summary:

Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Responsibilities

Key Accountabilities:

• Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
• Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
• Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
• Achieves/maintains a comprehensive knowledge of regulatory requirements
• Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity)
• Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
• Performs product demonstrations.
• Participates in seminars, workshops and convention exhibit activities as requested by Management
• Develops/ maintains an account list and calls on each according to required frequencies
• Maintains aspects of Werfen Customer Databases and Property Accountability Documents
• Manages and controls personal travel and expense budget
• Prepares forecasts and other monthly reports as required by management
• Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Secondary Functions:

• To be determined, as needed, by management

Budget Managed (if applicable)

• Personal T&E Budget

Internal Networking/Key Relationships

To be determined based on department needs, to include interactions such as:

• North America Commercial Operations
• Customer Service
• Technical Support Group

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:

• Efficiently works under pressure to meet deadlines.
• Proven technical proficiency and knowledge
• Strong planning and organizational skills
• Project management skills/experience desirable
• Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
• Demonstrated problem solving skills
• Collaboration, capable of executing in a team environment.
• Ability to present complex technical concepts for varying levels of customer staff, including physicians

Qualifications

Minimum Knowledge & Experience Required for the Position:

Education:

• Associates degree in Medical Technology (preferred) or related scientific discipline required. Bachelor’s degree preferred

Experience:

• Minimum of 2-3 years’ work experience in a lab or clinical setting

Additional Skills/Knowledge:

• Strong computer skills (Word, Excel and PowerPoint)

International Mobility:

• Required: No

Travel Requirements:

• Approximately 80% of time

The annual base salary range for this role is currently $90, to $, CAD . Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact for assistance.

We operate directly in over 30 countries, and in more than territories through distributors. Annual revenue is approximately $2 billion and more than 7, employees around the world comprise our Werfen

#LI-Remote