Manager, Division 1 & Ordinary

Position: Manager, Division 1 & Ordinary
Location: Remote/Hybrid
Industry: Financial Services
Employment Type: Permanent/Fulltime
Salary: $65,000-$75,000


Company Information

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.
And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.
If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help

Position Summary

The Manager Division 1 & Ordinary provides direct leadership to the Division 1 & Ordinary team within the Client Management Centre (CMC) and serves as the sole direct report to the Division 1 & Ordinary Practice Lead, who remains accountable for overall team results. The Manager will operate with a high degree of independence while working closely and collaboratively with the Division 1 & Ordinary Practice Lead, to ensure priorities, strategy, and execution remain aligned. This role focuses on ensuring operational efficiency, maintaining service standards, supporting continuous improvement, and providing guidance to team members.

Key Responsibilities

Team Operations & Support

• Manage the daily operations of the Division 1 & Ordinary team in collaboration with the Division 1 & Ordinary Practice Lead, to ensure priorities, strategy, and execution remain aligned.
• Ensure timely and accurate completion of operational tasks in compliance with established service-level agreements and internal controls.
• Monitor team performance against defined targets and KPIs; escalate risks or issues to the Practice Lead.
• Provide recommendations and implement workload balancing, process improvements, and removing operational bottlenecks. Provide input regarding resourcing needs.
• Participate in continuous improvement activities by identifying pain points and proposing process enhancements.
• Support the implementation and adoption of new initiatives, programs and operational procedures.

Team Leadership & Development

• Supervise and support the work of team members, fostering an environment of accountability and collaboration.
• Conduct regular one-on-one meetings, coaching sessions, and performance discussions to support individual development.
• Conduct team meetings to update team members on best practices, task related action plans and delivery expectations.
• Through scheduling, organizing shift coverage and the approval of time off requests, ensure proper coverage.
• Support recruitment, onboarding, and training of new staff within the team.
• Model professionalism and maintain high ethical standards.

Cross-functional Collaboration

• Collaborate with other functional teams within the CMC to ensure smooth handoffs and consistent service delivery.
• Communicate process updates, challenges, or operational changes to relevant internal stakeholders.

Qualifications & Experience

• Post-secondary education or related equivalent experience in an operational or service delivery environment; insolvency experience is strongly preferred, though experience in financial services or legal support is also acceptable.
• 4+ years of direct people management or team lead experience.
• Experience leading a lead a team independently, using sound judgment to escalate issues as needed while managing day-to-day decisions autonomously.
• Strong organizational, problem-solving and time management skills, with the ability to manage multiple priorities.
• Familiarity with process documentation and continuous improvement methodologies.
• Strong interpersonal and communication skills (verbal and written).
• Comfortable working in a structured, metrics-driven environment.

Benefits and Perks

To ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:

• Flexible work arrangements
• Vacation and wellness days
• Extended health and dental coverage as well as a virtual doctor plan
• Employee Assistance Program and mental health resources
• Company matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts

Our Culture at Farber

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees and partners. We are committed to taking action and to delivering an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers. They hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.