Senior Software Engineer

About Caribou

Caribou is building the engagement infrastructure for the home care workforce and the agentic layer for home care operations.

The home care workforce is the largest and fastest-growing workforce in America. We need more caregivers, more durable home care businesses, and higher-quality care delivered in the home.

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time when care is needed more than ever, the home care industry is facing a crisis — a shortage of care workers.

At Caribou, we're on a mission to solve the caregiver crisis. When caregivers feel valued, recognized, and financially secure, they stay longer, deliver better care, and strengthen our communities.

Our platform helps care organizations attract, engage, and retain staff through data-driven recognition, rewards, and coordination tools that make caregivers' lives better — and agencies more successful. On average, our customers grow their staff by 25% in year one and reduce turnover dramatically.

Now, we're expanding what's possible. Caribou is deploying AI-powered agentic systems that work alongside agency coordinators — handling routine coordination, outreach, and administrative workflows so that staff can spend more time on what matters most: building and maintaining relationships with the caregivers and patients they serve. Better agency operations lead to a more stable caregiver workforce.

Caribou was recently recognized as one of The Globe and Mail's Top Growing Companies — #10 in technology— and we're just getting started. Join us as we transform how care organizations recognize and retain the people who make care possible.

The Opportunity

As a Senior Software Engineer at Caribou, you will shape the architecture, quality, and evolution of the core systems powering our products. You'll influence our product strategy, technical direction, and engineering best practices while helping us scale to support caregivers across North America.

You'll join a talented, mission-driven team where:

• Everyone is a leader - from decision-making to rolling up our sleeves when needed
• We build with empathy, always asking how the product improves the caregiver experience
• We learn fast through data, experimentation, and thoughtful collaboration

What You'll Do

• Architect and build distributed, event-driven systems that support large-scale data and real-time interactions
• Lead major initiatives end-to-end: from technical design and data modeling to deployment and monitoring
• Collaborate closely with Product and Design to deliver delightful user experiences
• Ensure reliability, performance, security, and observability across the stack
• Mentor teammates and elevate engineering quality - through code reviews, technical design, and thought leadership

The Ideal Candidate

• 5+ years of experience building production software systems at scale
• Proficiency with a modern stack - ideally TypeScript, Node.js, React, PostgreSQL, and AWS
• Proven ability to design backend services using best practices (e.g., REST/GraphQL, domain-driven design, event-driven patterns, CQRS)
• Experience writing performant and maintainable UI/UX
• Strong understanding of security, reliability, and DevOps principles
• Experience collaborating in cross-functional teams
• Ability to clearly communicate technical trade-offs to both engineers and non-technical stakeholders
• A growth mindset and motivation to experiment, measure, and iterate

Why You'll Love Working Here

• Purpose with impact: Help solve one of society's most important challenges - the caregiver shortage.
• Award-winning company: Caribou is a Top 10 Fast-Growing Technology Company in Canada (The Globe and Mail 2025).
• Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office. Options to work remotely - we just care about getting the best work done.
• Compensation & perks: Competitive salary, stock options, and healthcare benefits and summer half-days.
• Values-driven team: Low-ego, high-character people who move fast, stay humble, and sweat the details

Bonus skills and characteristics:

• You have a degree in Computer Science or equivalent.
• Experience with AI/Voice technologies or LLM-powered automations
• You're excited to both teach and learn from your peers.

Equal Opportunity Employer

At Caribou, we value diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences.