Talent.com
Order Entry - Customer Service Representative
Order Entry - Customer Service RepresentativeDempsey Corp Canada • Toronto, Ontario, Canada, M4M 2A9
Order Entry - Customer Service Representative

Order Entry - Customer Service Representative

Dempsey Corp Canada • Toronto, Ontario, Canada, M4M 2A9
3 hours ago
Job type
  • Full-time
  • Quick Apply
Job description
This position is responsible for accurately processing customer orders, responding to customer inquiries and requests for account information, handling customer service issues professionally and promptly, and maintaining customer loyalty and satisfaction by always providing exceptional customer service.

Duties and responsibilities

  • Receive, process, and confirm the accuracy of orders from customers by utilizing customer purchase orders and our internal ERP and CRM systems
  • Respond professionally to all customer requests (internal and external), and follow up promptly.
  • Pro-actively engage with customers to “upsell” whenever possible
  • Edit and transmit Work Orders or Bills of Lading to warehouses or suppliers, and follow up on their status regularly
  • Input and maintain the accuracy of information located in customer master files and customer product files.
  • Process returned goods forms according to established department policies and procedures.
  • Check on credit status when processing orders and work closely with the accounts receivable department to resolve any credit issues.
  • Work closely with purchasing to promptly provide updates on backorders to customers.
  • Maintain relationships with account managers to better understand customer expectations and quickly resolve issues.
  • Initiate, manage, and follow up on customer service non-conformance cases
  • Manage all essential correspondence with internal and external customers.
  • Act as a backup to the other customer service representatives.
  • Participate in regular training and personal development activities
  • Performs special projects and other related duties as assigned.

Qualifications

    Minimum of 1 year of related work experience, entering orders, managing inbox tasks, and following orders through the warehouse to delivery.Bilingual (French/English) would be a definite asset. Not required.
  • Preference will be given to candidates with experience in manufacturing or distribution environments.
    • Must be fully proficient in Excel, Word, and Outlook. Comfortable editing PDFs.
  • Experience with an ERP or CRM is an asset.
    • Must have excellent written and verbal communication skills (English).
  • Excellent organizational and prioritization skills, with emphasis on time management and multi-tasking.
  • Strong team player, able to work independently and relate well with all levels of staff

Compensation and Benefits

  • Competitive base salary
  • Annual bonus based on the company’s financial performance
  • Attractive Benefit Package
  • Work-from-home privileges (Commute to downtown Toronto required - currently 2 days per week)




    • PI714690b574c8-30511-40208732

    Create a job alert for this search

    Order Entry - Customer Service Representative • Toronto, Ontario, Canada, M4M 2A9

    Similar jobs

    Bilingual Inside Sales & Order Entry Pro (Fr/En)

    TPS Promotions & IncentivesMarkham, York Region, CA
    Full-time

    A marketing and advertising agency is seeking a Bilingual Sales & Order Entry Representative fluent in French and English to process B2B client orders and build strong relationships.Candidates shou...Show more

     • Promoted

    Order Management Specialist - Hybrid Toronto

    TPToronto
    Full-time

    Order Management Specialist - Hybrid Toronto.Order Management Specialist - Hybrid Toronto.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.TP is ...Show more

     • Promoted

    Dynamic Customer Service Representative with Order Fulfillment Skills

    GelpacMarkham
    Full-time

    Deliver exceptional service in a full-time Customer Service Representative role.Engage professionally with customers to meet their needs and guide them towards informed product decisions.In this ro...Show more

     • Promoted • New!

    Customer Success & Order Specialist

    TENTE North AmericaToronto, ON, CA
    Full-time

    A leading manufacturing company in Toronto is seeking a Customer Service Representative to provide excellent customer service through inbound calls and electronic communications.The representative ...Show more

     • Promoted

    Bilingual Customer Order Administrator

    Genuine ComfortMarkham, York Region, CA
    Full-time +1

    Bilingual Sales Admin Assistant.Be among the first 25 applicants.Bilingual Sales Admin Assistant.Get AI-powered advice on this job and more exclusive features.Founded in 2010, Genuine Comfort is a ...Show more

     • Promoted

    Bilingual Customer Service & Order Coordinator

    Bento Inc.Richmond Hill, York Region, CA
    Full-time

    A leading food service company seeks a Bilingual Customer Service Coordinator to join their team in Richmond Hill.Responsibilities include processing customer orders, providing exceptional service ...Show more

     • Promoted

    Order Fulfillment Representative

    Compugen IncRichmond Hill
    Full-time

    Cell phones are a company’s most important tool for its staff.VALET makes cellular hands‑off and worry‑free for medium‑large businesses.We provide wireless lifecycle services that reduce administra...Show more

     • Promoted

    Customer Service, Order & Logistics Coordinator

    Just Quality International Inc.north york, on, ca
    Full-time +1

    Location: North York, Ontario, Canada (Onsite, 5 Days/Week).Company: Just Quality International Inc.Job Type: Full-Time, Permanent.Customer Service; Order & Logistics Coordinator.The Customer Servi...Show more

     • Promoted

    Customer Order & Support Specialist

    IPGToronto, ON, CA
    Full-time

    A global leader in packaging solutions is looking for a Customer Service representative to manage daily order transactions and maintain strong relationships with customers.The ideal candidate will ...Show more

     • Promoted

    Efficient Customer Care Logistics Representative for Order Management

    Thomas, Large & Singer IncMarkham
    Full-time

    Elevate customer satisfaction as a dynamic Customer Care Logistics Representative.Ensure accuracy and efficiency in order processing, and provide exceptional service for your assigned territory.Thi...Show more

     • Promoted

    Customer Service Representative (CSR)

    MSItoronto, ON, ca
    Full-time

    Summary: The Customer Service Representative (CSR) is an on-site role responsible for engaging with customers through multiple channels, including phone, email, and in-person interactions.Front-des...Show more

     • Promoted

    Order Management Representative

    Fuze HR Solutionstoronto, on, ca
    Full-time +2

    Customer Service / Order Desk Coordinator (Manufacturing) – Temp to Perm.Concord / Vaughan, ON (On-site).Temp) → ~$60,000 + Full Benefits (Permanent).Monday–Friday, 8:30 AM – 4:30 PM.Our client is ...Show more

     • Promoted

    B2B Customer Service Specialist – Orders & Delivery

    El Camino HealthToronto, ON, CA
    Full-time

    A global technology manufacturer located in Toronto is seeking a Customer Service Representative to provide outstanding service to customer accounts and ensure timely order administration.Candidate...Show more

     • Promoted

    Order Processing & Invoicing Representative

    Pacific Smoke International Inc.Markham, York Region, CA
    Full-time

    Position: Order Processing & Invoicing Representative.Do you believe that a company’s success depends on its people? If so, PSI is the place for you! PSI is nothing without the people who build, de...Show more

     • Promoted

    Dynamic Customer Service Representative with Order Management Skills

    Alleguard, Inc.Toronto
    Full-time

    Elevate customer satisfaction in a hands-on Customer Service Representative role.Utilize keen order entry skills and effective communication to resolve issues and foster customer relationships.In t...Show more

     • Promoted

    Order Fulfillment Specialist - SAP

    Campbell Morden Inc.toronto, ON, ca
    Full-time

    Our client is a multi-national , global commercial food equipment supplier.Working in a team of Order Fulfillment Specialists, we are looking for a candidate that possess a strong team work and res...Show more

     • Promoted

    Bilingual Customer Service Coordinator

    Multytoronto, ON, ca
    Full-time

    Multy Home is a global manufacturer of Outdoor Living, Lawn & garden and functional flooring products.From an extensive collection of planters and garden edging, to a broad range of decking and pri...Show more

     • Promoted

    Customer Service & Order Processing Admin

    Great Connections Employment ServicesToronto, ON, CA
    Full-time

    Customer Service & Order Processing Admin.Leading Furniture Manufacturer is looking for a full-time Customer Service & Order Entry Administrator.North York (Keele and Steeles).MUST BE AVAILABLE TO ...Show more