Location Manager

Description

Why Work for Ward Funeral Home - Weston Chapel?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistance programs encouraging employees through education and development in industry related subjects.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This role is responsible for the day-to-day leadership, operational oversight, and regulatory compliance of the funeral home location. This role ensures high service standards, effective staffing and scheduling, financial accuracy, and adherence to Bereavement Authority of Ontario (BAO) and Funeral, Burial and Cremation Services Act (FBCSA) regulations. The Location Manager serves as the primary on-site BSO-registered site manager, decision maker and works closely with the General Manager or Operations Director for escalations, reporting, and overall business performance.

Essential Functions

• Oversees daily staffing levels to ensure appropriate management of resources across all service areas.
• Serves as the primary day-to-day on-site decision maker for service, staffing, and family-care related situations.
• Supports performance management, coaching, and team development in alignment with organizational standards.
• Manages employee schedules, shift planning, vacation coordination, and on-call rotations.
• Acts as the BAO-registered Site Manager, ensuring full compliance with provincial regulatory expectations including licensing requirements, documentation, reporting, and mandatory postings.
• Adheres to the Funeral, Burial and Cremation Services Act (FBCSA) and related standards of practice.
• Maintains updated knowledge of regulatory changes and ensure timely implementation.
• Represents the location to regulators when required, including audits, inspections, or inquiries.
• Maintains accurate records, contracts, price lists, and regulatory documentation.
• Supports internal audits and ensure corrective actions are implemented promptly.
• Escalates higher-level issues to the General Manager and provide regular operational reporting.
• Implements company policies, SOPs, and quality standards consistently across the location.
• Provides leadership support during urgent or time-sensitive situations outside regular business hours.
• Participates in after-hours management availability and on-call rotation as required.
• Supports budget adherence and cost controls at the location level.
• Manages and approve employee timekeeping submissions.
• Addresses scheduling or payroll discrepancies promptly.
• Maintains productive relationships with vendors, contractors, and service providers.
• Oversees invoicing accuracy for at-need and preneed services.
• Monitors accounts receivable and ensure timely follow-up on outstanding balances.
• Ensures timely ordering, quality service, and cost-effective purchasing.
• Develops and fosters an environment of professional excellence, focused on providing exemplary service to all client families served.
• Identifies, implements and continuously improves internal practices and processes to ensure maximum productivity and achieve a high degree of client family and positive employee relations atmosphere.
• Strategically aligns staff with operational, customer service, sales and community growth goals to achieve or exceed the applicable locations financial growth and goals.
• Responsible for assuring that the facilities, lawn and grounds is well maintained at all times.
• Other duties as assigned.

Competencies

• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management.

Required Education, Experience, Certifications and Licensure

• Ontario Funeral Director Class 1 license required, current and in good standing with the BAO.
• Strong knowledge of BAO regulations and the FBCSA.
• Minimum of 5 years of experience in a management or supervisory role.
• Minimum of 10 years of experience as a funeral director in Ontario.
• Valid Class G driver’s license in good standing and acceptable driving record.

Preferred Education, Experience, Certifications and Licensure

• Four-year degree, or equivalent combination of education and experience, preferred.
• Bachelor’s or four-year degree preferred.

Additional Eligibility Qualifications

• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Able to read, write and speak English fluently. Bilingual is a plus.
• Ability to participate in on-call and after-hours responsibilities as needed.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred.
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

Supervisory Responsibility

This position has direct management responsibilities, including hiring, firing, performance management and disciplinary actions as needed.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indoor office setting.
• Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
• This position may also require reaching, pushing, and pulling.
• This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: ___√___ Low _____ Moderate _____High

Travel

• This position may require up to 20 percent out of area and overnight travel.
• Travel is primarily local occurring during the business day only.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.