POSITION SUMMARY: The ServiceNow Business Analyst role is within the Solutions & Advisory team and plays a key part in automating and optimizing operational workflows for law firms using the ServiceNow platform.
This position involves collaboration with clients and internal project teams to understand business needs, gather and analyze requirements, and translate them into clear, actionable user stories.
The ideal candidate will bring a strong background in business analysis, with a focus on delivering scalable, user-centric solutions in partnership with technical development teams.
ROLES & RESPONSIBILITIES: Partner with stakeholders across business units to gather, analyze, and document business requirements for new or enhanced workflows within ServiceNow.
Translate business requirements into clear and concise user stories with well-defined acceptance criteria.
Collaborate closely with ServiceNow developers and architects to design and build custom applications using App Engine Studio, UI Builder, and Workspaces.
Facilitate and lead requirement workshops, process mapping sessions, and backlog grooming activities.
Act as the liaison between technical teams and business users to ensure clear communication and mutual understanding of solutions.
Assist in prototyping, testing, and validating solutions with users to ensure alignment with business needs.
Maintain and manage product backlogs and help prioritize stories for sprint planning.
Support UAT efforts, including test case creation, execution tracking, and defect triage.
Ensure compliance with ServiceNow best practices and governance models.
KNOWLEDGE, SKILLS & ATTRIBUTES: 3–5+ years of experience as a Business Analyst with a focus on ServiceNow.
Demonstrated experience in App Engine, App Engine Studio, Flow Designer, and UI Builder.
Solid understanding of ServiceNow Workspaces and their capabilities.
Strong skills in capturing functional and non-functional requirements and converting them into actionable user stories.
Experience working in Agile/Scrum environments.
Excellent communication and interpersonal skills for stakeholder engagement and cross-functional collaboration.
Ability to work in a matrix environment.
Ability to create process flow diagrams, wireframes, and documentation using tools such as Visio.
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
Excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels of the organization.
Detail-oriented with a high degree of accuracy and precision in work.
Ability to manage multiple tasks across multiple projects and priorities in a fast-paced environment.
PREFERRED QUALIFICATIONS: Experience in workflow/process automation and low-code/no-code development.
Understanding of enterprise architecture and integration concepts.
Exposure to ITSM, CSM, or custom ServiceNow applications beyond core modules.
ServiceNow Certified System Administrator (CSA) or Certified Application Specialist Experience working in a legal or law firm environment.
Opensity Solutions is an Equal Opportunity Employer.
We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.
Employment decisions are based on qualifications, merit, and business needs.
Powered by JazzHR
ServiceNow Business Analyst • Toronto, ON, CA
The ideal candidate will work closely with stakeholders, developers, and process owners to optimize ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.Gather and document business requirements thr...Show more
ServiceNow Business Process Champion (Workflows, Integrations & Innovation) page is loaded## ServiceNow Business Process Champion (Workflows, Integrations & Innovation)remote type: Hybridlocations:...Show more
The ServiceNow Business Analyst role is within the Solutions & Advisory team and plays a key part in automating and optimizing operational workflows for law firms using the ServiceNow platform.This...Show more
Hybrid Model: 2 days a week on site.Rate: around 80/hr (depends on expertise level and experience).Interview Process: 2 steps (virtual).Support the in-house transition and ongoing optimization of t...Show more
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their ful...Show more
Job Description - ServiceNow Business Analyst (CREQ91316).ServiceNow Business Analyst - CREQ91316.ServiceNow Business Analyst with excellent knowledge on ServiceNow application, and 5 plus years of...Show more
We are looking for a ServiceNow Business Analyst / Administrator on contract for one of our banking clients in Toronto.Location: Toronto, 2 days a week onsite.The ServiceNow Business Analyst acts a...Show more
Unlock your potential as a ServiceNow Business Analyst in a fully remote role.Engage with IT, HR, and SIR modules to gather requirements and generate clear user stories.As a Business Analyst, you w...Show more
Transform client operations and drive efficiency as a Business Process Consultant with ServiceNow expertise.Collaborate within a dynamic team to design impactful business solutions and optimize pro...Show more
I am currently seeking a ServiceNow Business Process Consultant.This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.Work with ServiceN...Show more
A leading financial institution in Toronto is seeking a Senior Technical Business Analyst with expertise in ServiceNow and governance.The role involves close collaboration with the Enterprise Archi...Show more
ServiceNow Developer (Reporting & Analytics).ServiceNow Developer (Reporting & Analytics).Who We Are: Welcome to TELUS Digital where innovation drives impact at a global scale.As an award‑winning d...Show more
A leading consulting firm in Toronto is seeking a Senior Business Systems Analyst to support governance and processes for IT Asset Management initiatives.This role requires strong experience with I...Show more
A leading communications company in Toronto is seeking a Senior Business Systems Analyst to support and enhance the ServiceNow platform, focusing on IT Service Management.You will engage with cross...Show more
A leading technology firm in Canada is seeking an experienced Technical Analyst with extensive ServiceNow configuration experience.In this hybrid role, you will engage in thorough analysis and coll...Show more
Hybrid Model: 2 days a week on site.Rate: around 80/hr (depends on expertise level and experience).Interview Process: 2 steps (virtual).Support the in-house transition and ongoing optimization of t...Show more
A leading consulting firm is currently seeking a Senior ServiceNow Functional Analyst for a remote opportunity.In this role, you'll provide essential support for customer environment operations, fo...Show more
Title: Senior Technical Business Analyst - ServiceNow/PowerApps.Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.Scotiabank’s Enterprise Archite...Show more
