Director, UHNW Segment

Overview

About Nicola Wealth: We have a lot to be proud of at Nicola Wealth. Our sophisticated financial planning, our diversified private investment funds and their exceptional performance, our 98% client retention rate and our award-winning culture, position us as a national leader in wealth management. Recognized as a Best Managed Company and one of Canada’s Top Employers, we are dedicated to upholding our firm’s values through this phase of significant growth. By bringing together smart, dedicated and supportive colleagues from diverse backgrounds, we deliver extraordinary client service in a values-driven work environment. The collaboration, creativity and entrepreneurial spirit we were founded on provides the opportunity for you to make a real impact and build a rewarding career. We are passionate about our business, our culture and investing deeply in your growth and development to build for the future. If you have this same drive, then let’s talk!

Purpose of the Role: The Director, UHNW Segment is accountable for defining and building Nicola Wealth’s Ultra High Net Worth (UHNW) / Family Office segment. This role sets the market definition, client segmentation, and value proposition, develops and executes the go-to-market strategy, and partners cross-functionally to ensure the firm has the operational architecture, service model, tools, and governance required to deliver a differentiated UHNW client experience at scale.

This is a “strategy-to-execution” role: equal parts segment strategy and internal orchestration, ensuring the UHNW strategy comes to life through tight alignment across Private Wealth, Client Service, Operations, Technology, Investments, Risk/Compliance, and external partners.

Core Responsibilities

UHNW Segment Strategy, Definition & Market

• Define the UHNW / Family Office segment (client profiles, needs, complexity tiers, service expectations) and articulate a clear Nicola Wealth value proposition for UHNW families.
• Analyze market opportunities, competitive positioning, and priority sub-segments (e.g., liquidity events, multi-generational families, complex entity structures).
• Establish a multi-year UHNW growth strategy and strategic roadmap (offer, experience, enablement, partnerships, platform capabilities).

Go-To-Market (GTM) & Growth Enablement

• Develop and lead go-to-market initiatives to drive UHNW client acquisition and retention (messaging, targeting, advisor plays, and coordinated campaigns).
• Build and strengthen strategic professional partnerships and referral ecosystems (e.g., COIs and external specialists aligned to UHNW needs).
• Enable Advisors with sales enablement tools, frameworks, and segment playbooks; ensure field adoption and feedback loops.

UHNW Service Model & Operational Architecture

• Collaborate with Operations team to ensure an efficient UHNW operational model, including onboarding, transitions, workflows/handoffs, reporting infrastructure, and ongoing service execution—ensuring accuracy, responsiveness, discretion, and reliability.
• Design and implement repeatable, scalable UHNW processes that balance customization with control; institutionalize UHNW operational knowledge so success is not person-dependent.
• Partner with Client Service and Operations leaders to define “what good looks like” in UHNW service delivery (standards, roles, escalation, and quality management).

Platform, Custody, Vendor & Third-Party Relationships

• Serve as senior relationship owner for UHNW custody partners and key technology/platform providers supporting UHNW families; lead vendor selection, contract negotiations, SLAs, and performance oversight.
• Partner with Technology and Operations to ensure systems support UHNW complexity (multi-custodian reporting, complex asset structures, private asset administration, and cross-border considerations where applicable).

Reporting, Data Infrastructure & Insight

• Partner with Operations, Technology, and Investments to evolve UHNW reporting capabilities (consolidated multi-custodian views, complex ownership structures, public and private asset reporting, client-ready executive outputs).
• Act as an operational owner for UHNW data integrity, accuracy, and timeliness; drive continuous improvement in reporting, tools, and user experience.

Governance, Risk & controls

• Partner with the Office of the CIO to establish governance and risk frameworks tailored to UHNW complexity (documentation standards, exceptions, escalation protocols, operational risk, and controls).
• Partner closely with Compliance, Risk, and Legal to ensure UHNW operations meet regulatory, fiduciary, and reputational standards; act as a senior escalation point for sensitive issues.

Cross-Functional Leadership & Change Adoption

• Coordinate cross-firm teams delivering integrated UHNW / Family Office services; translate UHNW requirements into clear expectations across Investments, Planning/Advisory, Operations, Tech, Marketing, and Client Service.
• Drive execution discipline and adoption: set operating rhythm, track priorities, remove obstacles, and ensure initiatives move from concept to embedded practice.
• Other relevant and related responsibilities, as assigned and as the needs of the organization change.

Required Skills & Qualifications

• 12+ years of progressive experience in UHNW, private wealth, private banking, family office, or closely related professional services environments supporting complex families.
• Demonstrated success defining and scaling a segment / platform: segmentation, value proposition, GTM strategy, and execution across stakeholders.
• Strong understanding of UHNW servicing complexity (multi-entity ownership structures, bespoke reporting, custody/platform relationships, and operational risk).
• Proven ability to translate strategy into structured initiatives and execution, including building operating rhythms, tracking progress, and driving adoption.
• Track record of developing strategic partnerships and referral ecosystems with external professionals/COIs that support UHNW acquisition and retention
• Strong executive presence: trusted partner to senior leaders; excellent communication, stakeholder management, and judgment in high-discretion situations.
• Bachelor’s degree required; advanced degree (e.g., MBA, JD) and/or relevant designations (e.g., CFA/CFP/CIM) considered an asset.
• Must be legally eligible to work in Canada for any employer.

Compensation & Benefits

This position comes with a base salary range of $150,000 - $170,000 plus a competitive performance bonus, RRSP contribution and participation in our profit-sharing program. Base salary will be commensurate with experience, skills, and qualifications.

At Nicola Wealth, our people grow our business, delight our clients, and live our values every day. Our comprehensive compensation and benefits package reflects our appreciation for this commitment. Whether it’s participating in our profit sharing and benefit programs on day one, or the opportunity to participate in our share ownership program, our people are able to go beyond a conventional salary and bonus structure. To learn more about our complete package, visit: www.nicolawealth.com/total-rewards.

This role is a current vacancy within Nicola Wealth.

Please include both a cover letter and resume in support of your application. We are an inclusive, equal opportunity employer. For more information about this and other roles: www.nicolawealth.com/careers.

It is our priority to remove barriers to provide equal access to employment. Should you require reasonable accommodation during the recruitment process please contact us at accessibility@nicolawealth.com and we will work with you to meet your needs. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Nicola Wealth policies.

Thank you for your interest in a career with Nicola Wealth!

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