Manager, Business Performance & Reporting

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

In-Office Requirement: This role is an in‑office position (5 days per week) based at the downtown location. Our team is highly collaborative, and much of our work benefits from in‑person co‑creation, relationship‑building, and hands‑on partnership with leaders across the organization. We offer flexibility in start and end times while maintaining core business hours for shared availability across the team.

Our Strategy and Transformation Office is looking for a Manager, Business Performance and Reporting. They will be responsible for all business reporting for corporate strategy KPIs, including the development of KPIs, management and maintenance of data and advancements in visualization tools. Responsible for leading a team of technical professionals to drive a deep analysis and decision-making culture across enterprise to achieve corporate strategy.

What will I be doing?

• Establish and implement a strategic plan for the collection, management and reporting of all corporate KPI data.
• Responsible for the development and improvement of senior management reports, including KPIs, performance management business meetings (“Festivals”), risks and issues and financial reports. This responsibility includes the development and creation of monthly reports and real-time dashboards to senior leadership.
• Responsible for liaising with each business unit to establish reporting requirements and provide system-driven, best-in-class reporting solutions.
• Establishes and drives a KPI development program and provides advice to business units on the right KPIs to drive performance.
• Evaluates and analyzes corporate KPI results, conducting root cause, drivers, trend and other analysis to develop insights, provide business intelligence and identify performance improvement opportunities.
• Works collaboratively with business units and support teams (finance, commercial, risk, to drive business improvement and performance through a data-driven approach.
• Support senior leaders in developing evidence-based action plans and strategies to achieve corporate goals.
• Develops and manages reporting policies and procedures, including a data governance framework and reporting calendar.
• Creates a working environment that is aligned with the organization’s desire to be an “employer of choice”, ensuring that people resources possess the required skills, are properly aligned, and are provided with the resources to do the job.
• Provides creative thought leadership with input from others to develop and deploy a strategic reporting and business intelligence vision for the corporate strategy KPIs.

What Skills and Qualifications Do I Need?

• Completion of a degree in Finance, Information Technology, Computer Science, Business Administration or a related discipline – or a combination of education, training and experience deemed equivalent.
• Demonstrated experience in the development and implementation of a reporting program with experience managing administrative activities/programs/services; experience in the development and management of a complex data and reporting program.
• Knowledge of data collection and management strategies, standards, policies, systems and best practices.
• Knowledge of reporting and data management best practices, analysis methodologies and reporting tools.
• Strong partnership building, relationship management and collaboration skills to work effectively with business units and internal and external stakeholders to collect data and resolve data quality issues.
• Strong analytical, statistical analysis and problem-solving skills to validate data quality and analyze performance results for a variety of audiences.
• Experience building dashboards in Tableau or Power BI – or comparable visualization tools.
• Leadership and management skills to manage a high performing team.
• Budget and financial management experience to manage unit budget and budget activities within budgetary limits.
• Verbal and written communication skills to prepare and present documentation, reports, proposals and briefings.
• Proficiency in MS Office (. Outlook, Word, Excel, PowerPoint), etc; knowledge of other Microsoft applications such as, Apps, Lists, Workflows, Power Automate

Don’t Meet Every Requirement? If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team. We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations. Accommodation: We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email