Housing Assistant

Date Posted: 10/20/2026
Req ID: 50626
Faculty/Division: VP-Facilities & Real Estate
Department: UNIVERSITY FAMILY HOUSING - CS
Campus: St. George (Downtown Toronto)
Position Number: 00053282
Existing Vacancy: Yes

Description:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Troubleshooting and resolving routine maintenance requests and liaising with facilities or maintenance staff to facilitate resolution of building issues
• Informing contacts of maintenance work, service interruptions and other urgent notices
• Analyzing administrative processes and procedures, and recommending changes for improvement
• Applying established standards when respondingto emergencies
• Ordering supplies within established limits
• Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three (3) years' administrative experience in a customer service role, preferably in a residence environment.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Must have strong written and verbal communication skills as well as excellent customer service skills.
• Must be tactful, professional and objective in dealing with residents.
• Good judgment, discretion and a pleasant and helpful attitude are essential.
• Must be organized, with strong ability to multitask and meet deadlines.
• Must possess the ability to work independently as well as in a team setting.
• Must display a willingness to take initiative in solving routine problems.

Assets (Nonessential):

• Working knowledge of StarRez

To be successful in this role you will be:

• Communicator
• Multi-tasker
• Possess a positive attitude
• Problem solver
• Team player

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.