Are you a strategic thinker who thrives at the intersection of client relations and digital innovation?
We are looking for a Digital Marketing Account Manager to serve as the vital link between our clients’ business goals and our agency’s expert execution.
In this role, you aren't just a point of contact—you are a strategic consultant .
You will manage a portfolio of diverse clients, guiding them through the complexities of the digital landscape and ensuring our specialist teams (SEO, Paid Media, Creative) deliver high-impact results that move the needle.
Key Responsibilities Strategic Client Leadership: Act as the primary advisor for your accounts, deeply understanding their industry, pain points, and KPIs to develop integrated marketing roadmaps.
Omnichannel Coordination: Work cross-functionally with our technical teams to ensure SEO, PPC, Social, and Content efforts are synchronized and brand-consistent.
Performance Storytelling: Translate raw data from Google Analytics and Meta Business Suite into compelling narratives that prove ROI and inform future strategy.
Project Orchestration: Lead the lifecycle of client campaigns, managing timelines, internal briefs, and deliverables to ensure "on-time, every-time" execution.
Growth & Retention: Proactively identify "upsell" opportunities where additional agency services can solve client challenges, ensuring long-term partnership health and account expansion.
The Ideal Candidate We are looking for someone who has mastered the following three core competencies: Full-Funnel Fluency: You understand how a user moves from an initial Google search to a final conversion.
You can speak confidently about the relationship between "Top-of-Funnel" awareness and "Bottom-of-Funnel" sales.
Data-Driven Decision Making: You don't just report numbers; you find the "why" behind them.
You can spot a drop in conversion rates and immediately brainstorm a strategic pivot with the team.
High Emotional Intelligence (EQ): You are a master of diplomacy.
You can navigate high-pressure client meetings, manage expectations, and maintain a positive, solution-oriented culture for the internal team.
Why This Role Matters This position is the ultimate application of Integrated Marketing Communications (IMC) .
While our specialists focus on the "how," you focus on the "why." You ensure that every piece of content and every dollar of ad spend contributes to a cohesive, winning brand story.
Feature Our Expectation Communication Clear, proactive, and jargon-free.
Strategy Moving from "task-taker" to "business partner." Organization Managing multiple moving parts without breaking a sweat.
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Digital Marketing Account Manager • North York, ON, CA