Two (2) Managers, Distribution Grid Operations

Expected Salary Range: $124055 - $165504 Annually

Target Variable Performance Pay: 15%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Manager, Distribution Grid Operations is responsible for leading 24/7/365 operation of the Toronto Hydro electrical distribution system, including system monitoring and control, emergency response, outage restoration, event prioritization, administration of work protection, coordination with field resources and interfacing with interconnected stakeholders (e.g. Hydro One, the IESO and large customers). The successful applicant will directly oversee a team of Power System Controllers in the execution of these duties, as well as lead and/or providing subject matter expertise for the successful execution of various organizational or departmental projects. The Manager works a rotating schedule of up to 12 hours shifts to provide 24/7/365 coverage. S/he provides direction, technical guidance and mentorship to staff and other organizational stakeholders. The Manager may also be assigned to lead functions supporting the Control Centre. This includes work request scheduling, third party coordination and/or design review.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

• Supervises, coaches, develops and trains Distribution Grid Operations employees.
• Manages employee safety, attendance and performance.
• Provides oversight and manages day-to-day operations and department activities.
• Manages the preparation and execution of switching orders, work protection documentation, safety documents, hold-offs and power restoration following outages.
• Provides regular communications and reporting regarding system conditions and events to internal stakeholders and Senior Management.
• Leads and participates in the development, management and implementation of processes, tools and technology in an effort to continuously improve business processes and enhance safety, reliability, productivity and customer service performance.
• Provides technical guidance and makes decisions on work coordination and prioritization to support and ensure the safe and reliable distribution of power to customers.
• Liaises with internal and external stakeholders on technical, operational and event management issues.
• Leads the review of power system events to ensure “closed loop” management response. Includes review and investigation of power system event analytics, resourcing and work prioritization.
• Manages, investigates and resolves escalated internal and external customer issues related to power system events, customer requests, service disconnects, streetlighting requests, etc.
• Performs analysis on departmental or divisional measures as required to mitigate and close performance gaps.

REQUIREMENTS:

• Undergraduate Degree/Diploma in Electrical Engineering preferred or relevant experience as a Power System Controller Journeyperson, MEARIE Operator or equivalent
• Five (5) years' progressive senior technical, project/supervisory leadership experience; direct people leadership experience preferred
• Five (5) years’ experience working in an operations or technical environment related to the electricity distribution (preferred)
• Certified Engineering Technologist (C.E.T), Professional Engineer (P.Eng) or equivalent preferred
• Power System Controller Journeyperson, MEARIE Operator or equivalent preferred
• NERC System Operator Certification is an asset
• Experience working in a unionized environment (preferred)
• Specific training, knowledge, and understanding of Control Centre operations is preferred
• Demonstrated knowledge of relevant safety, electrical, work protection codes and environmental legislation, regulations and practices
• Thorough knowledge of electrical overhead and underground systems, operating practices standards, equipment, materials and engineering records systems
• Knowledge of emergency management practices

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

• 100% employer paid Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Company-paid life insurance and long term disability
• Spending account to support fitness goals (e.g. gym memberships)
• Competitive paid time off (including vacation and parental leave)
• Defined Benefits Pension Plan through OMERS
• Career development and tuition reimbursement
• Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.