Project Experience Analyst

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The Opportunity

Ottawa, ON | Toronto, ON | Montreal, QC Information Technology Entry Level Contract $40 - $60 / hour Competition Number: PEAON26

PLATO is one of Canada's leading software testing services firms, driven by the mission of building a stronger, more inclusive technology workforce. While we are proudly Indigenous-led and committed to creating opportunities for First Nations, Métis, and Inuit communities, our team reflects the rich diversity of Canada. We welcome talented individuals from all backgrounds who share our passion for quality and excellence in software testing.

At PLATO, we believe that better software leads to a better world. Our software testing specialists come together with a shared commitment to delivering exceptional results for our clients while building strong, resilient communities. We have established offices in Fredericton, Ottawa/Gatineau, Sault Ste. Marie, Regina, Calgary, Vancouver, and Victoria, including locations near Indigenous communities.

This is a full time remote contract opportunity from April to December 2026.

** Successful candidates will need to hold or obtain a Reliability Government of Canada security clearance.

The Project Experience Analyst supports the design and delivery of engagement, onboarding, and enablement initiatives that help project team members perform effectively, stay connected, and remain engaged throughout the lifecycle of a large transformation program. The role focuses on improving the day‑to‑day experience of project teams by translating feedback into practical actions and delivering high‑quality communications, learning, and engagement touchpoints.

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What you'll do

Responsibilities

• Support the planning and execution of engagement initiatives that strengthen morale, connection, and project culture (e.g., virtual events, recognition, project wide updates).
• Coordinate surveys, focus groups, and feedback mechanisms to assess team sentiment and identify improvement opportunities.
• Analyze qualitative and quantitative feedback and synthesize insights into clear themes and recommendations.
• Maintain and continuously improve onboarding materials to ensure new team members can ramp up quickly and confidently.
• Support learning and enablement sessions (e.g., tools, processes, agile ways of working) by coordinating logistics and follow ups.
• Draft clear, concise communications to share updates, learning opportunities, and engagement activities with project teams.
• Coordinate with cross functional stakeholders (e.g., Change, PMO, Solution, Learning) to align engagement and enablement efforts.
• Track activities, milestones, and outcomes, and support regular status reporting for Project Experience initiatives.

What you'll need

Qualifications

• Strong written and verbal communication skills; able to translate complex information into clear, practical messaging.
• Analytical mindset with the ability to synthesize feedback and data into actionable insights.
• Strong organizational and coordination skills; comfortable managing multiple activities in parallel.
• Collaborative, proactive, and comfortable working in fast‑paced, evolving project environments.
• Familiarity with project delivery environments (e.g., large programs, agile teams, or public sector contexts) is an asset.
• Bilingual and experience in an Agile environment are assets.

We're looking for

Core Skills

Surveying Analysis Communication Customer Experience Stakeholder Engagement Learning Enablement

A little bit about us

PLATO

Who We Are
PLATO is a software testing and technology services company trusted by clients around the world.

In addition to providing our clients the highest quality software testing services, PLATO is creating careers in technology for First Nations, Inuit, and Métis people from coast to coast to coast through our innovative train-and-employ model. Since 1997, we have been helping organizations all over the world reach their quality objectives by delivering scalable, proven, quality-centric managed services. Companies such as Apple, Suncor, TD Bank, Medavie, BCLC, LinkedIn, Boeing, and many others have gained considerable advantage from our Quality Assurance (QA), Testing, and eLearning expertise and experience.

We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles and implement quality-centric solutions. We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.