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Telehouse Canada - Customer Experience CoordinatorKDDI America • Toronto, ON, Canada
Telehouse Canada - Customer Experience Coordinator

Telehouse Canada - Customer Experience Coordinator

KDDI America • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job DescriptionDUTIES AND RESPONSIBILITIES:
  • Support Sales Team with pre-sales activities
  • Process sales orders and update contract information (utilizing HubSpot and Microsoft Dynamics).
  • Sales orders management including customer communications.
  • Tracking Sales’s records (quotes, sales and commissions)
  • Managing Customers records, Contracts and documentation
  • Administration of CRM platform i.e. HubSpot (full application management)
  • Assist in the preparation and organizing of sales & product marketing materials.
  • Managing Order Desk for customer Sales Orders and internal Work Orders
  • Other duties as assigned.

QUALIFICATIONS:
  • Bachelor's degree or equivalent in business or a related field.
  • 10+ years’ experience in supporting B2B Sales and handling business customers
  • Vast knowledge of data center and telecommunication services.
  • Outstanding verbal & written communication and interpersonal skills
  • Background in utilizing CRM system (e.g. Sales Force)
  • Experience with corporate ERP system (e.g. Dynamics) preferred
  • Working knowledge of Microsoft Word, Excel, Outlook and SharePoint
  • Japanese / French language proficiency will be an asset

Benefits

· Medical, Dental and Vision Coverage

· Basic Life Insurance and AD&D

· Short-Term and Long-Term Disability Insurance

· Flexible Spending Account (FSA)

· 401(k) with company match

· Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays

· Tuition Reimbursement Program

· Employee Assistance Program (EAP)

· Wellbeing Solutions Program

KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services. KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals. We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries. Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition. We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.

For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at .

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Telehouse Canada - Customer Experience Coordinator • Toronto, ON, Canada

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