General Manager - Health & Wellness Spa

About Accencis Group

Accencis Group — Accelerate. Empower. Grow. is a fast-growing Canadian franchisor and brand management company with a proven track record of building, scaling, and operating premium brands across food, beverage, wellness, fitness, and lifestyle sectors.

Since launching its first concept in 2014, Accencis has grown into a multi-brand platform with over 18 distinctive concepts including The Captain’s Boil, % Arabica, Midori Ramen, Dear Saigon, Glass Kitchen, HeyTea, Rumble Boxing, Pears, Bakebe, Susu Siam, Altitude Golf, Osha Mookata, and Hiyogurt. The group is led by experienced entrepreneurs, executives, former franchisees, and strategic investors who focus on disciplined growth through strong unit economics, operational excellence, and hands-on brand support.

Over the coming years, Accencis is projected to operate 115+ locations globally, with a strong emphasis on flagship concepts that establish best-in-class operating standards and scalable playbooks.

About Akua

Akua is Accencis Group’s contemporary Japanese spa and wellness concept, located in the Greater Toronto Area. The name Akua (アクア), derived from “aqua” or “water,” evokes purity, calm, and renewal—values deeply rooted in Japanese wellness philosophy.

Akua is our 80,000+ sq ft flagship wellness destination blending onsen-inspired bathing, holistic spa treatments, advanced wellness technologies, and a carefully integrated food & beverage offering into a seamless guest journey. Designed as a landmark experience, Akua will serve both as a premier destination spa and as the operational blueprint for future expansion across Canada and beyond.

Position Summary

The General Manager (GM) is the senior operational, financial, and cultural leader of Akua. This role owns end-to-end business performance, including pre-opening execution, launch, daily operations, revenue optimization, guest experience, team leadership, food & beverage performance, compliance, asset care, and long-term scalability.

The GM is both operator and brand steward, accountable for delivering exceptional Japanese-inspired hospitality while building the systems, standards, and KPIs required to scale Akua into a multi-unit platform.

Key Responsibilities

. Pre-Opening, Launch & Operational Infrastructure

• Lead all pre-opening activities with HQ, designers, and contractors.
• Build operating systems: SOPs, staffing plans, service standards, treatment menus, pricing, guest journey, and membership programs.
• Recruit, train, and onboard all departments.
• Coordinate with marketing and PR for launch readiness.

2. End-to-End Operations, Guest Experience & Brand Delivery

• Oversee daily spa, wellness, wet-zone, retail, and F&B operations.
• Ensure safety, cleanliness, and consistent SOP adherence.
• Champion Japanese-inspired luxury service culture.
• Personally manage VIP guests, complaints, and service recovery.
• Monitor guest feedback and continuously improve satisfaction.

3. Revenue Management, Financial Performance & Yield Optimization

• Own full P&L responsibility.
• Drive revenue across treatments, memberships, retail, and F&B.
• Optimize RevPATH, pricing strategy, scheduling, treatment mix, and add-ons.
• Manage memberships to maximize lifetime value.
• Maintain reporting, dashboards, forecasting, and communicate performance to leadership.

4. Team Leadership, Culture & Cross-Functional Management

• Build, coach, and retain a high-performing, wellness-driven team.
• Foster accountability, inclusivity, emotional intelligence, and collaboration.
• Lead performance reviews, coaching, and development.
• Align cross-functional teams across spa, wellness, F&B, and facilities.

5. Compliance, Asset Care & Long-Term Scalability

• Ensure compliance with health, safety, labour, and spa regulations.
• Manage audits, inspections, incident reporting, and risk mitigation.
• Oversee preventive maintenance, vendor SLAs, and CapEx planning.
• Uphold Akua’s brand standards and develop SOPs, training systems, and playbooks for future locations.

Qualifications & Experience

Required Experience

• 7–10+ years of progressive leadership experience in luxury spa, wellness, resort, or boutique hospitality environments.
• Minimum 3 years in a General Manager, Director of Operations, or equivalent senior leadership role, with full accountability across operations, people, and financial performance.
• Proven experience leading pre-openings, flagship launches, or major operational transformations.
• Demonstrated ability to manage complex, multi-department operations, including spa services, guest experience, food & beverage (or hospitality service integration), facilities, and retail.

Education

• Degree or diploma in Hospitality Management, Business Administration, Spa/Wellness Management, or a related field preferred.

Compensation & Benefits

Salary: $100,000 – $120,000 annually (based on experience)

Comprehensive Family Health Insurance

Car Allowance

Phone Allowance

Meal Allowance across company brands

Employee Discounts across Accencis portfolio brands