Senior Director, Fee Products

Overview

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you\'re solving problems, building systems, or shaping strategy, your work fuels real support for real people.

Compensation & Benefits

• Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.
• Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.
• Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.
• Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.
• Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.
• Perks and Rewards: Reimbursement for tuition assistance and professional development, discounts through Perkopolis, and participation in our rewards and recognition programs.

The Job: Senior Director, Fee Products

The Senior Director, Fee Products is responsible for the overall management and profitability of the company’s fee-based products (Cheque Cashing, Foreign Exchange, Money Transfer & Money Movement). This role drives product innovation, enhances customer experiences, and achieves business growth through effective product strategies.

How You’ll Make an Impact :

• Work with the Innovation Lab on development of the fee-based products roadmap by determining the 3-year strategy for the evolution of Money Mart’s product and services suite in North America.
• Identify market trends, customer needs, and competitive landscape to inform product development initiatives.
• Identify new revenue opportunities and help to ideate and execute on new product launches.
• Create annual strategic plans to reach sales targets
• Collaborate with cross-functional teams, including technology, marketing, and risk and leverage data and customer feedback to make informed product decisions and prioritize feature development
• Work with marketing and partners to drive customer count and revenue
• Customer Experience & Continuous Improvement
  • Focus on optimizing the customer experience by enhancing lending product features, usability, and overall satisfaction.
  • Implement customer feedback mechanisms to continuously improve and iterate on existing products.
• Maximize portfolio revenue and profitability by managing the P&L.
• Reconcile gaps vs. forecast, determine go-to-market pricing strategy, fee structure, etc.

Regulatory Compliance & Team Leadership

• Work with direct reports and compliance to ensure lending products comply with regulatory requirements and industry standards.
• Work with direct reports and compliance to stay abreast of regulatory changes and implement necessary adjustments.
• Recruit, train, and develop a high-performing product management team.

What You Bring

• Passion for working in an exciting fast paced and changing environment
• Expertise in analytics and strategy
• Ability to consistently meet deadlines while ensuring high levels of accuracy
• Exceptional verbal and written communication skills with an emphasis on teamwork
• Ability to be a self-starter who can work autonomously
• Positive attitude and open to change management/environment

Education + Experience

• Bachelor\'s degree in Business Administration, Finance, Economics, or a related field. Master’s Degree in Business Administration (MBA).
• 15+ years in leadership experience within product management in the payments space
• Previous P/L ownership
• Experience with subprime customer segments

Equal Opportunity & Privacy

Committed to Equal Opportunity : MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Privacy & Data Processing: This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities. We prioritize strong data governance and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement.

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