Job Description
What is the opportunity?The T&O Digital Operations Technology team is searching for a Senior delivery manager to lead Agile and Agile hybrid projects in the Operations Technology domain space. You’ll be joining a diverse and inclusive agile organization that showcases the collective power of teamwork every single day. From delivering enhancements, to executing on BAU deliverables, to driving business value and efficiency within RBC, this role will help bring to life new agentic capabilities which allow Operations teams across enterprise to deliver the best in-class customer experience.What will you do?Remove impediments to deliver outcomes and results through proactive management of internal and external dependencies, critical thinking/problem solving, and development of new solutions or approaches to ongoing challenges
Manage one or more agile squads, setting and facilitating squad ceremonies and cadence of work
Monitor team pace and efficiency, facilitating improvements and ensuring the management of scope, quality and deliverables along side other squad team members.
Manage team budgets and resource planning to stay withing planned budget amounts with regular reporting
Facilitate team workshops, regular team ceremonies and other activities alongside the broader team including developers, testers and product owners
Promote and drive Agile Mindset (Drive Business Value, Deliver in Iterations, Collaboration)
Support governance and mandatory activities with the development cycle including implementation activities and artifacts
Navigate and identify shared technology services required by the team in the delivery of its objectives. Facilitate discussion leading to collective decision-making, goal setting and conflict resolution within the team.
Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues. Facilitate and engage in business analysis, user experience and technical conversations across platforms and multiple levels of influence.
Communicate cross functionally, ensuring transparency of progress and outcomes; Report team progress and accomplishment up and across; Facilitate status updates (including project financials and running concurrent projects under fast-paced work environment), and retrospectives
Communicate and work in a cross functional team that will consist of RBC business and technology partners, and possibly third party partners.
Certified Scrum Master/Agile Practitioner
7+ years of experience in software development project/program delivery within an Agile environment (medium-to-large scale initiatives), using influence to facilitate to outcomes
Ability to listen, communicate clearly and concisely with confidence, and demonstrate ability to influence others
Knowledgable of GenAI, and utilizing it to find efficiencies in daily work
Ability to apply well documented Agile techniques (User Stories, Burndown techniques, Acceptance Test Driven Development, Continuous testing, etc.)
Able to effectively prioritize own workload and focus across many streams of work
Proactively work with other IT and/or Business teams across organization
Strong stakeholders relationship management.
Strong written and verbal communication skills
Banking experience (a strong plus)
Project financials management
Knowledge of RBC’s technology environment and processes
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Access to a variety of job opportunities across business and geographies
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-05-28Application Deadline:
2026-06-30Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Senior Delivery Manager • TORONTO, Ontario, Canada
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