Senior Consultant, ServiceNow

Overview
At KPMG in Canada, our people bring their unique perspectives to Canada's most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

As a ServiceNow Global Elite Partner, we have more than 1,700 ServiceNow experts worldwide and are experiencing strong growth. Our ServiceNow practice stands out thanks to its exceptional experience, combining our expertise on the platform with in-depth business expertise that complements our projects. This allows us to offer clients an unparalleled experience, enabling them to successfully achieve their goals.

Our IT strategy and systems implementation skills help customers execute their transformation strategies with the technology best suited to their business, data, and information needs.

This is a superb opportunity to join a dynamic, growing team with clear differentiators in the market. We have the opportunity to work on exciting, challenging projects that will allow you to develop to new levels.

What you will do
As a senior consultant in our ServiceNow practice, you will learn from the best in the industry and develop your personal skills by:

• Working with clients to assess current processes and tools, define ServiceNow requirements, and develop and configure the ServiceNow platform;
• Conducting and participating in studies, as well as positioning, feasibility, and detailed design phases, and making appropriate technology recommendations;
• Deploying ServiceNow, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance and user acceptance testing;
• Coordinate operational activities required to ensure the quality, performance, reliability, availability, and continuous improvement of technology systems and solutions;
• Establish long-term business relationships with client staff and senior management through engagements and networks in professional organizations;
• Taking responsibility for client deliverables by leading engagements and teams to successful outcomes, focusing on supporting your team, client needs, and value creation;
• Developing your technical and analytical expertise by delivering high-quality results on time and proactively identifying and resolving project issues;
• Working with KPMG senior leaders to understand, improve, and integrate service offerings across operations;
• Reviewing and approving detailed quality and testing strategies for targeted application teams;
• Developing or performing technical review of test cases and scripts;
• Participating in quality review meetings;
• Rigorously execute the tests (manual and automated) assigned to them;
• Follow up on test results with the application teams involved;
• Collaborate on project anomaly management;
• Analyze risks. Write various reports, propose solutions, make recommendations, and provide consulting support in implementing these recommendations;
• Prepare and recommend action plans likely to facilitate the correction of situations encountered, in accordance with generally accepted guidelines and rules.

What you bring to the role

• At least 3 years of experience in a similar role ;
• Experience with agile development projects ;
• Ability to identify and apply software development best practices ;
• Proficiency with ServiceNow ;
• Certified System Administrator (CSA) ;
• Bachelor's degree in computer science, computer engineering, or a related technical field from an accredited college or equivalent work experience. A master's degree in information systems, an MBA, or other is an asset ;
• Impeccable attention to detail, superior communication skills, both written and oral, including the ability to communicate with customer stakeholders, work closely in a collaborative team environment, and lead teams and project deliverables is mandatory ;
• Demonstrated ability to develop workshop presentations and process documentation (advanced skills in Microsoft Visio, PowerPoint, Word).

KPMG Ontario Region Pay Range Information
The expected base salary range for this position is $73,500 to $122,500 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best
Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process
At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG's Employee Relations Service team by calling 1-888-466-4778.

AI Usage
Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG's Trusted AI framework.

We believe technology should empower human judgment, not replace it. It's one of the many ways we're delivering on our vision of being a technology-first, people-driven firm.