ServiceNow HRSD Senior Specialist
Kitchener, Ontario – Onsite
The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module. This role partners closely with global ServiceNow platform developers to design, configure, and maintain HRSD solutions while ensuring alignment with overall platform governance and best practices.
Responsibilities:
Configure and develop HRSD workflows, business rules, catalog items, and user interfaces
Administer and maintain the ServiceNow HRSD platform
Partner with IT developers to ensure alignment between HRSD and ITSM modules
Gather requirements from HR stakeholders and design effective solutions
Troubleshoot and resolve incidents to ensure system stability
Maintain documentation and provide training to HR users
Ensure compliance with ServiceNow governance, security, and best practices
More about you:
Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field
Minimum 3 years of ServiceNow experience, ideally HRSD or ITSM
ServiceNow Certified System Administrator (CSA) required
HRSD Implementation Specialist certification preferred
Strong problem-solving skills and ability to work independently
Excellent communication skills with both technical and non-technical stakeholders
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact
What we offer:
Exciting and challenging work environment
Collaborative culture
Opportunities for continuous self-improvement
Opportunities for flexible hybrid model work environment
A company that values diversity and inclusion
Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
Mentorship program and career development plans
Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
ServiceNow HRSD Senior Specialist • Kitchener, Ontario, CA
Senior Product Manager, Clinical Solution.Vancouver, Toronto, Kelowna, or Remote (Canada).Greenspace Mental Health is on a mission to empower mental health systems, providers, and individuals in ca...Show more
Under the direction of Assistant Director, Service Management Platform.Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilizati...Show more
ArcLight Consulting, an Addison Group Company, is dedicated to ensuring that Cloud Solutions clients are successful with their investment.For over 15 years, ArcLight experts have provided guidance ...Show more
Senior Product Manager, ERP Integrations.USA (San Mateo, CA) • Canada (remote).Senior Product Manager, ERP Integrations.Why You’ll Love This Opportunity.ERP systems, and revenue workflows.You’ll ow...Show more
BET99 is Canada's Premiere Online Sportsbook and Casino.Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base a...Show more
Job Title: SDL Integration Engineer – 5G Core & Cloud.Nokia Service Delivery Layer (SDL).The ideal candidate will have strong expertise in.This role involves end-to-end ownership of installation, v...Show more
Senior OneStream Planning Consultant | Canada (Remote).We’re partnering with a specialist consultancy focused on enterprise performance management and finance transformation, looking to hire a.Seni...Show more
Alcor Solutions is seeking to hire a.Senior Consultant – Techno-Functional (ServiceNow HRSD).The ideal candidate will possess strong business and technical consulting expertise with in-depth knowle...Show more
A financial services company in Kitchener is seeking a ServiceNow Discovery and CMDB Developer to design and maintain solutions across its infrastructure.The role requires deep expertise in Service...Show more
CitiXsys, its channel partners, and end customers.This role oversees pre- and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation.I...Show more
Duration: 12-month contract with Extension.Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization.Identify opportunities to...Show more
Insight Global is seeking an SAP Solution Architect to join a top aerospace company based in Longueuil, QC.This role may be performed on a hybrid/remote basis.Guide and assist the different project...Show more
Engagement length 6 months; would be looking for someone to start asap.Lead the technical design and implementation of Amazon Connect call flows, routing, IVR/IVA, and integrations.Plan and execute...Show more
Consulting / Professional Services.The Consulting Manager plays a pivotal role in the development and success of the consulting team at Syntax.This position is responsible for recruiting, training,...Show more
Senior Business Systems Analyst – Compensation & Claims Systems.Contract or Permanent | Canada | Remote).We are looking for an experienced.Senior Business Systems Analyst.This is a high-impact role...Show more
Microsoft Dynamics NAV Application Support Consultant.This role focuses on day‑to‑day application support, issue resolution, user assistance, and continuous improvement of the Dynamics NAV system t...Show more
SaaS company building AI-powered tools to modernize procurement and supplier workflows in manufacturing.You’ll sit at the intersection of engineering and customers, owning integrations end-to-end.T...Show more
Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen...Show more
