ServiceNow HRSD Senior Specialist
Kitchener, Ontario – Onsite
The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module. This role partners closely with global ServiceNow platform developers to design, configure, and maintain HRSD solutions while ensuring alignment with overall platform governance and best practices.
Responsibilities:
Configure and develop HRSD workflows, business rules, catalog items, and user interfaces
Administer and maintain the ServiceNow HRSD platform
Partner with IT developers to ensure alignment between HRSD and ITSM modules
Gather requirements from HR stakeholders and design effective solutions
Troubleshoot and resolve incidents to ensure system stability
Maintain documentation and provide training to HR users
Ensure compliance with ServiceNow governance, security, and best practices
More about you:
Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field
Minimum 3 years of ServiceNow experience, ideally HRSD or ITSM
ServiceNow Certified System Administrator (CSA) required
HRSD Implementation Specialist certification preferred
Strong problem-solving skills and ability to work independently
Excellent communication skills with both technical and non-technical stakeholders
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact
What we offer:
Exciting and challenging work environment
Collaborative culture
Opportunities for continuous self-improvement
Opportunities for flexible hybrid model work environment
A company that values diversity and inclusion
Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
Mentorship program and career development plans
Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
ServiceNow HRSD Senior Specialist • Kitchener, Ontario, CA
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