Customer Care/Business Development Representative - Alta Infiniti

Customer Care/Business Development Representativecareer and employment opportunity awaits you.

Alta Infiniti, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiasticCustomer Care/Business Development Representativeto join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

What’s in it for you….

• Competitive and generous compensation package
• Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
• Company-provided tools and equipment
• Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
• Opportunity for career advancement within the group
• Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

About the opportunity…

As an integral part of the “we can do that” operation, this position is responsible for scheduling customer vehicle service and maintenance appointments. Specifically:

• Contact customers daily to confirm upcoming appointments, verify/update customer data, capture email address
• Maintain a high level of customer satisfaction with every customer contact
• Answer Inbound calls with customer inquiries/appointment dates and times
• Check frontline Dealership Service Appointment Calendar and properly schedule appointments
• Outbound calling to confer with customers in order to provide information about recommended maintenance and services, warranty Recalls or Campaigns, overdue for service, service reminders, special order parts, missed appointments
• Outbound calling with promotional offers to targeted customers both for sales and service
• Respond to email inquiries quickly and efficiently
• Maintain an average goal of 150 Outbound calls daily
• Schedule service appointments
• Schedule sales appointments
• Maintain, cleanse and update customer vehicle database.
• Respond to customer needs and work together with frontline Dealership Service Manager/Advisor for exceptional customer experience
• Maintain a pleasant telephone manner and assist customers as required
• Act as initial contact for customer complaints, and get appropriate individuals involved to resolve matters and identify ways to ensure that similar complaints do not occur again
• Follow all company and manufacture policies, directives and procedure
• Attend all department meetings
• Perform any other duties as assigned by management

About you….

Ideal candidates will have a strong background and proven experience in customer service, including:

• 1 to 2 years’ proven experience in customer service and/or business development
• ability to communicate professionally (verbally and written)
• self-motivated and driven with a passion for excellence in execution
• ability to adapt to a changing environment and meet deadlines
• strong attention to detail; organized and strategic
• ability to maintain professionalism
• ability to work independently and with minimal supervision
• a desire to work in a high energy, fast-paced environment
• a proven commitment to quality of work

Why choose Zanchin Automotive Group?

Your career ambitions will be achieved -- we offer career development and advancement.

You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated -- we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan -- we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement – we are a Team, and work together to achieve and thrive.